Remote Business Applications Manager Job at Olo

We are looking for a Manager, Business Applications to support Olo’s Revenue Operations team with building and maintaining the Revenue Systems that accelerate our teams across Sales, Marketing, Partnerships Customer Experience. We want people who are passionate about system capabilities, supporting internal customers, and reducing the seller burden.

Reporting to the Sr. Director, Revenue Systems, you will work cross-functionally to gather, understand, and interpret business requirements for revenue processes, and implement these into system capabilities, supporting Olo’s path to $1B in revenue.

You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

What You’ll Do

• Partner with the Revenue Systems team to collaborate on team dependencies and build a community of practice
• Work closely with functional leaders and technical teams to develop strong relationships across the organization, acting as a subject matter expert (SME) and trusted technical advisor in system processes
• Perform analysis of business requirements and recommend process or platform solutions and enhancements to internal stakeholders
• Recommend and drive alternative technical solutions and explore the adaptation of policies, procedures, standards, techniques, materials, and equipment to meet specific cross-functional stakeholder needs and provide best of breed practice technology solutions
• Work with various data groups to understand cross-functional data requirements and encourage data driven decision making in the delivery of business solutions (process and/or technology)
• Identify resource requirements based on business and solution requirements, working with resource managers to obtain project commitment
• Perform ad-hoc analyses of technology effectiveness to support ongoing strategic and tactical business initiatives
• Define functional requirements, process flow diagrams and clear and concise user stories to deliver a scalable solution to the business goals

What We’ll Expect From You

• 5+ years of experience across Revenue Enterprise Applications support including: Salesforce.com, Clari, Gong, Outreach, Data Warehousing, Visualization, HRIS, and ERP systems
• 3+ years of experience analyzing business requirements, developing, documenting, and implementing process flows and solution designs
• Experience collaborating with business stakeholders, solution architects, developers and testers to drive end-to-end solutions
• Expertise in business process modeling and diagramming (swimlane and sequence diagrams, process flows, UML, wireframes)
• Experience with supporting technologies such as JIRA, Snowflake, Tableau, Lucidchart, SOQL, SQL
• Experience working with agile methodologies and release planning
• Experience self-managing projects in a fast-paced and dynamic environment, including developing project /sprint plans and reporting project status to executives

Nice to Have

• BS in computer science or software engineering
• Experience in the restaurant technology industry
• Previous experience of full lifecycle implementation of large scale technology deployments (CPQ, Netsuite, etc.)
• Knowledge of a broad swath of common technology platforms across entire organizations including Marketing, Customer Success, Finance, Product/Engineering
• Certifications in Salesforce.com, NetSuite, Workday, Project Management (PMP), Agile/Scrum methodologies (SAFe), Business Analysis (CBAP) are a plus

About Olo

We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you’re in the New York City area, you can choose to work remotely or from Olo’s headquarters, located in Tribeca.

We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays plus year-end closure, fully paid health, dental and vision care premiums, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy, and more!

Our best estimate of the compensation range for this opportunity is $115-135K annually, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

We encourage you to apply!

We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don’t meet every single qualification in the job description? Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace that is free from discrimination and harassment; this allows us to make better decisions and better serve the communities we’re a part of. So if you’re excited about this role but your previous experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.