Remote Care Services Director Job at Health Rhythms

About HealthRhythms

Backed by elite Silicon Valley VCs and strategics ($40M), our mission is to alleviate unnecessary suffering by bringing mental health into the modern era of medicine. The market now recognizes that there is no health without mental health. By combining the multi-dimensional sensing capabilities of mobile phones with the power of embedded and cloud computing platforms and novel AI algorithms, we continuously, objectively, and accurately measure mental health status for the very first time. We are realizing the vision of precision medicine for mental health by anticipating clinical deterioration before it reaches crisis proportions and by delivering personalized, just-in-time interventions based on each patient’s own behavioral profile.

Our deep tech solution founded on 35 years of empirical evidence – led by our four co-founders and over 957 peer reviewed papers between them – addresses at the root cause the dual crises of insufficient access to mental health care and lack of measurement to assess intervention effectiveness. We have the advantage of a 35 year head start, best in class team, robust IP portfolio, and the largest mental health AI data set.

UCHealth ($6B) declared “HealthRhythms will change the face of care,” and its #1 strategic priority is to deploy our platform to its 2.5M patients. UC invested twice and put its Chief Innovation Officer on our Board. Otsuka ($18B pharma) invested in HealthRhythms after assessing 500+ mental health companies, recognizing our potential to revolutionize the industry. Otsuka put its CMO on our Board.

If joining an accelerating 100% remote startup, working with an extraordinary team who have united behind a mission to significantly improve the lives of patients sounds meaningful and exciting to you, please read on and apply.

As Care Services Director, you will:

• Support Program Development and Design:

  • Inform program design based on data evaluation aggregated across multiple sources, including self report assessments, data collected from medical devices, and patient medical records, as well as patient satisfaction surveys and staff feedback.

  • Interact with patients, social services, care/case managers, and provider care teams (nurses, physicians, and other clinical staff) to inform patient interventions and program approach.

  • Work collaboratively with internal and external teams to improve the efficiency and effectiveness of our care services.

  • Work with vendors and internal teams to configure tools and resources for the Care Services team.

  • Build workflows, process and program approach to meet organizational and market needs.

  • Assist VP of Services in development and maintenance of organizational strategy, policies, procedures, workflows and metrics

  • Develop positive relationships with providers and clinical teams within our clinic partnerships maintaining ongoing communication

• Provide team management and growth

  • As we grow, develop a team of highly skilled staff who work together to achieve Care Services goals. Hire, train, evaluate and oversee staff and staff development process.

  • Provide leadership to staff in a collaborative environment that offers job satisfaction, recognition, and career development.

  • Ensure accountability for high performance in patient satisfaction and the delivery of safe and high quality and scope appropriate patient engagement.

  • Review patient cases with the team and provides advice, direction, and support as needed.

  • Support staff as an escalation and decision point for complex patient needs.

You have the following required experience:

• Degree in Social work, nursing (BSN preferred), public health, health education, or other health/social science related disciplines required

• Experience in health care and delivering advocacy, coaching, care coordination or navigation programs required

• Minimum of 5 years experience leading and directly managing a team of healthcare professionals; experience with leadership in a remote environment required

• Digital Health experience required

• Experience in a start-up environment required

• Experience in program and project management required

• Experience in Motivational Interviewing required

• Experience in health equity, social justice and/or trauma informed care required

• Experience working with diverse populations seeking healthcare preferred but not required

You’re a person who has:

• Strong ability to lead teams by coordinating, delegating, and supervising staff to perform at their highest level.

• Desire to interact with patients across social and clinical needs and ability to create strong interpersonal relationships

• Demonstrated ability to communicate with providers and their care teams to facilitate relationships and high program satisfaction as a trusted resource

• Passion about driving health equity

• Strong ability to capture learnings from staff, patient and physician communications and effectively translate them to internal stakeholders and to inform program or product needs

• Passion about developing and supporting products and programs that improve mental health outcomes

• Flexibility, creativity, drive and ability to telework in an evolving environment

The ideal candidate is a strong people leader that has an exceptional track record of leading high functioning teams and developing strong relationships with patients and providers while exercising strong judgment in assessing risk and determining escalations to appropriate resources based on a holistic view of the patient and the system in which we operate.

Until now, mental health has been the only field of medicine lacking objective measurement. Health Rhythms captures data to create objective and actionable insights to improve mental health outcomes globally. Providers use Health Rhythms data to improve outcomes for their patients, and life science companies use Health Rhythms data to study and create better therapeutic solutions.

We believe that the 3B supercomputers in pockets around the world can be a platform to deliver mental health as a human right. If you believe the same, let’s talk.