Remote Global Head of Services Job at Moodle

Moodle with us!

We’re the world’s most popular learning platform and we’re on a mission to empower educators to improve our world.

Moodle is experiencing an exciting period of growth. As a result, we’re looking for a customer service driven, commercially astute and entrepreneurial professional services leader to help us achieve our strategic goals. Reporting to the CEO and driving global strategies and operations, this is a unique, ‘work from anywhere’ role that will offer you fantastic challenges and opportunities to build a thriving commercial enterprise.

What the role looks like

Reporting to the CEO, this role forms part of our senior leadership team and is integral to Moodle’s ongoing success. As a highly experienced commercial leader, you will bring entrepreneurial spirit and a hunger for success to achieve revenue growth for our global services business.

More specifically, this entails:

• Developing and executing strategic plans to deliver on our (professional) services division’s goals, building and scaling our operations to achieve a best-in-class customer experience
• Attracting, developing and leading a high performance team that are passionate about delivering Moodle services to the world
• Overseeing the operations of our regional service providers, customer support and partner management teams, working collaboratively to develop service offerings, value propositions, partner initiatives, marketing strategy and pricing decisions
• Driving the strategic direction of our merger acquisition activity, leading all stages of the MA process including post acquisition integration.

This role can be based anywhere in the European region! Just let us know where you are when you apply.

Requirements

We’d love to meet you

Especially if you can talk to us about your:

• Extensive experience at an executive/senior leadership level in the building and scaling of professional services businesses and delivery partnerships, with experience with a subscription-based business model, delivering on-premise and SaaS solutions
• A deep understanding of what will be required to effectively resource a global services strategy, with a demonstrated ability to think strategically and analytically about the structuring of the Services Teams, product/service offerings and technical challenges
• Advanced people leadership experience and communication skills, with the ability to develop and inspire high performance, and promote a strong workplace culture across geographically dispersed teams
• Demonstrated ability to negotiate high value deals with a C-level audience and positively influence outcomes
• It’s not critical, but an understanding of Moodle and the Moodle ecosystem would be a bonus!

Benefits

What’s in it for you?

Moodle has a globally diverse team with over 250 team members in more than 25 countries around the world. We’ve built a passionate team of hard-working, driven and diverse people from all over the world, united by a shared belief in the ability of our platform to make a positive difference to our world. We respect our colleagues and value an open and innovative workplace, filled with integrity and of course a strong focus on education (yes, these are our company values!)

In addition to this you can expect:

• Taking on a genuinely flexible, distributed role, working from anywhere in the UK or Europe, with access to our beautiful centrally based office if you’re based in Barcelona

• A global focus role, interacting with team members from over 25 countries around the world and counting

• The ability to flex your commercial muscle, helping us build the Moodle reputation and reach
• A fantastic range of benefits, focusing on work-life balance, wellbeing and ‘choosing your own adventure.’

Does all this sound good? If so:

• Click on the following link to apply
• Add your resume and anything else you’d like to add
• Press send.

Please note, shortlisting for this role will not commence until early January.

Learn more about Moodle

Moodle is the world’s most trusted online learning solution, with a growing ecosystem of products and services, including Moodle Workplace, Moodle App, MoodleCloud, and more. The engine of our ecosystem is Moodle LMS, the secure and customisable open source learning management platform used by well over 300 million learners worldwide.

Find out more about us on our website.

At Moodle we are an equal opportunity employer that actively supports diversity and inclusion in the workplace and prohibits discrimination and harassment of any kind. We’re committed to fair recruitment and selection practices, ensuring we are drawing from a diverse range of sources to attract and select the very best person for the job. Learn more in our Diversity Inclusion Charter.