Remote Part Time Weekend Customer Support Representative Job at LawnStarter

LawnStarter is the leading on-demand platform for lawn care and landscaping services in the US, and our vision is to be the one-stop shop for all outdoor home services. Over the past 8 years, we’ve grown to 120 metro areas, raised $30 million in funding, and acquired our biggest competitor, solidifying our leadership in the space.

Responsibilities:

• Rotation between inbound and call back queue calls, chat, email support.
• In this Part-Time position, you will be taking over 200 contacts a week. These will be supporting both our customers and our providers on various operations-related issues. Our average handle time is around 10 minutes
• You will explain our services and policies, work to create a great service experience, and provide support for app navigation, payment details, scheduling, and issue resolution.
• You should have an understanding of how to connect with an individual and be skilled at problem-solving, building rapport, and offering empathy.

What we are looking for:

• Empathetic to customers, knows how to use soft skills to establish rapport and diffuse difficult situations.
• Ability to work efficiently and creatively to solve problems by utilizing all available tools and resources.
• Active listener who can interpret a problem, determine an approach to solve, and main call control.
• Ability to adhere to a schedule
• Adaptable to change
• High productivity at defined proficiency levels
• Willingness to receive and act on feedback from the leadership team
• Works with integrity and collaborates with team.

Working Hours and Shift Options:

• We offer a few different shift options for you to choose which one fits best for the Part-Time position. This position will be 10-20 hours per week with the following shift options available:
• Saturday and Sunday – 7a – 4p CST
• Saturday and Sunday – 9a – 6p CST

Requirements

• High school graduate required, some college preferred.
• Experience of at least 2 years in a customer contact center environment, supporting United States customers.
• Knowledge of ZenDesk a plus.
• Prior experience using CRM and VoIP software is a plus, knowledge of Google Suite is preferred.
• Computer, laptop or desktop with a camera (8GB RAM, Corei5 Processor) with a noise-canceling headset. We cannot use chrome books, tablets, ipads, or cell phones as they are not compatible with our phone system.
• Consistent and reliable internet connection (25 Mbps, with a backup connection of 10 Mbps) in a quiet space that is free from distractions to work
• Back up power and internet supplies to ensure you are able to complete your full shift

Benefits

• Work from the comfort of your own home.
• $6-$9/hr USD based on experience