Remote Partner Sales Engineer – Service Center Job at Zscaler
Job Description
About Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.
Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.
Job Description
Service Center Partner Sales Engineers are part of our global service center responsible for driving positive business outcomes for our resellers and distribution partners and their customers through:
- Responding to inbound requests from Zscaler partner business managers, partners or distribution for assistance on first call, demo, or other technical pre-sales activities.
- Providing technical influence, and guidance to our partner community with a focus on regional resellers and our distribution partners
- Assisting partners through the use of education, co-selling activities, solutions demo center labs.
- Remote assistance on partner lab configurations.
- Educating our partners via consumption of our training classes and materials, architecture workshops, and other awareness activities with an emphasis on the outcomes those activities can drive.
- Working closely with other Velocity team members on in theater engagement with these partners.
This role requires an understanding of security and networking technologies, along with the ability to understand and interpret organizational dynamics to engage with and positively influence key technology and enterprise architecture decision makers.
Qualifications
4+ years of technical pre-sales experience, with professional services or architecture experience a plus.
- Experience as an inside or Service Center SE in a vendor organization focused on technical upskilling of Distribution led partner organizations.
- Ability to run technical hands on training to drive train the trainer approach.
- Experience for this position is typically gained by 3+ years of success in a similar role working for a vendor or a customer.
- Broad understanding of security, networking, authentication, and Internet fundamentals
- Experience building technical champions that influence partner direction and positive business outcomes for our partners, Zscaler, and our joint customers
- Excellent communication and follow-up skills and very engaging interpersonal skills including large scale presentations
- Strong prioritization, time management skills with a strong “get it done” attitude
- Minimum Education: Bachelor of Science degree and/or equivalent work experience
- Location requirement: Costa Rica
- Full professional language proficiency with English and Spanish
- Travel up to 10% to support partner engagements, industry events, and internal development
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.