Remote Service Specialist Job at EquipmentShare

January 29, 2024

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Job Description


EquipmentShare is Hiring a Service Specialist

EquipmentShare is searching for a Service Specialist for our corporate office in Columbia, MO, to support our team as the department continues to grow.

Primary Responsibilities

  • Monitoring all service Key Performance Indicators and communicating with service team and store locations with reporting and corrective action needed to keep KPI below company required threshold

  • Support all Regions in helping identify and fill gaps in SOP’s and procedures

  • Helping with older open work orders on getting updates/answers on when they’ll be completed or if assistance is needed

  • Compile resources through OEM’s to build specific maintenance guidelines to help improve maintenance processes for all system assets and users

  • Meet monthly with Regional Service Team to ensure system needs are being met and procedures are clearly drawn out

  • Support the Corporate Parts team helping with inventory clean-up, adjustments and catalog additions

  • Work with development teams on smaller projects/writing basic scrips while learning more complex functions

  • Work with Fleet on integrating asset warranty information into T3

  • Monitor parts and service revenue streams identifying where we are missing opportunities and work with the service teams to collaborate a plan of action to increase both

  • Data entry for service related projects to improve the efficiency and quality of our service departments

  • Learning SQL, Snowflake, etc. to pull data when requested on special projects and internal service bulletins

Why We’re a Better Place to Work

  • Competitive salary.

  • Medical, Dental and Vision coverage for full-time employees.

  • 401(k) and company match.

  • Generous paid time off (PTO) plus company paid holidays.

  • Stocked breakroom and full kitchen, chef prepared meals daily (breakfast and lunch).

  • State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees.

  • Seasonal and year round wellness challenges.

  • Company sponsored events (annual family gatherings, happy hours and more).

  • Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.

  • Opportunities for career and professional development with conferences, events, seminars and continued education.

About You

Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change.

Skills Qualifications

EquipmentShare is committed to a diverse and inclusive workplace. EquipmentShare is an equal opportunity
employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation,
protected veteran status, disability, age, or other legally protected status.



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