Remote Tier 1 Technical Support Specialist at Uscreen
Job Description
Uscreen is a hyper-growth (and profitable) bootstrapped product-led SaaS business revolutionizing the way that video-based entrepreneurs & creators monetize their content. We have grown from 30 to 120 employees over the last year — with the best yet to come!
Uscreen provides an all-in-one platform for entrepreneurs to sell subscriptions, VOD, and live-streamed events on the web, through mobile apps, and via OTT (over-the-top) devices.
11,000+ video creators sell, market, manage, & grow their content business with Uscreen — and they generate tens-of-millions of dollars in revenue doing it!
As a Tier 1 Technical Support Specialist, you will help our creators & entrepreneurs grow by solving interesting technical challenges. Our customers will lean on you to get the most value out of the Uscreen platform. By providing that support, you’ll help us take our industry-leading customer satisfaction scores to new heights!
What you’ll do:
- Answer live chat and email support questions from our clients in a timely, professional, and accurate fashion
- Be an expert on our platform, platform limitations, and platform workarounds
- Contribute to the Support internal ‘knowledge base’ and help ensure technical changes are promptly reflected in external facing ‘help guides’
Do you have what it takes?
- 2+ years of Technical Support experience, with a preference for experience in a SaaS environment
- Fluent in verbal and written English
- Experience with one or more of the following would be a huge benefit: HTML, CSS, web application troubleshooting, JavaScript, APIs, webhooks, live streaming, SVOD / TVOD
- Thrive in a fast-paced environment
- Working hours: Friday, Saturday, Sunday, and Monday (2am Eastern – 12pm Eastern)
You get bonus points if:
- Demonstrated interest in the SaaS, online video, and influencer industries
- A growth mindset and a positive attitude
- A strong desire to excel and achieve
- Experience with online video or website hosting
- Experience with Intercom
- Overall a kind and fun person 🙂
Our commitment to you:
- 💵 We will compensate you competitively.
- 🍎 Your growth is our growth! We’ll provide you with access to best-in-class training, workshops, and conferences to help you develop and succeed in your role.
- 👟 It’s a marathon, not a sprint. We ensure you have a clear growth plan to help you get to the next level at Uscreen.
- 🛸 100% Remote – Work from wherever your heart desires, as long as you have access to stable internet and a conducive workspace.
- 🌴 Our flexible PTO policy encourages every team member to take the time to unwind and recharge.
- 🧑🏻🍼 We also offer flexible parental leave.
- 🦺 Your home office should be ergonomic and inspirational to help you make some magic ✨. We’ll give you a generous WFH stipend to help you set one up.
- 🏢 And if WFH is not for you, we’re happy to pay for your coworking space.
- 🌞 We’re proud to offer personal development and mental wellness stipend.