Sales Assistant at Tybitx Services International Limited January, 2025

Key Responsibilities

Customer Service:

• Greet customers, take orders, and provide information on food and drink offerings.
• Serve eat-in orders using approved crockery and utensils or package take-out orders appropriately.
• Deliver best-in-class customer service and resolve customer inquiries or complaints promptly.

Sales Operations:

• Process customer payments via the cash register or POS system and issue receipts.
• Inform customers about promotions and upsell café products effectively.
• Prepare daily sales reports and participate in cash register closeout processes.

Food Health & Safety:

• Maintain a clean and tidy service area and kitchen, adhering to health and safety guidelines.
• Remove waste promptly and ensure compliance with food hygiene standards.

Stock Management:

• Portion food items as per laid-down procedures.
• Assist with receiving deliveries and maintaining accurate stock records.

Store Operations:

• Execute daily store opening and closing procedures in line with company guidelines.

Job Requirements

Education & Experience:

• SS3 Pass Certificate or Ordinary National Diploma (OND) from an accredited institution.
• Minimum of 3 years of experience in food service, hospitality, marketing, sales, or customer service.

Skills & Competencies:

• Excellent customer service and interpersonal skills.
• Strong communication skills and ability to work in a team environment.
• Knowledge of sales standards and customer service routines.
• Basic understanding of food hygiene and health & safety standards.

Attention to detail, numeracy, and literacy skills.

• Ability to remain calm in stressful situations.
• Proficiency with computer systems and software used in retail operations.