Student Support Officer at Queen Mary University of London
Job Description
About the Role
We are recruiting for one Student Support Officer who will provide high-quality support, advice, and guidance to students. The post holder will contribute to the smooth running and development of the Student Academic and Pastoral Support office and student support functions. The role involves significant contact with students, academic and professional staff and will lead on supporting students showing any cause for concern. (Whilst this is a pastoral role, it is not a counselling position.)
About You
The candidate should have a degree or equivalent qualification, or equivalent experience. Further educational or professional qualifications e.g., Mental Health First Aid, coaching, advice and guidance would be desirable. Substantial experience working within established regulations, supporting students with pastoral issues in a range of formats, and working within a confidential environment. The post holder will be quick learners, able to assimilate and retain information to be able to advise students on relevant policies and procedures. A knowledge and understanding of work practices, processes, and issues relevant to student support, including an awareness of relevant current advice and guidance is essential.
We particularly welcome applications from people who identify as Black, Asian, or other minoritized ethnic groups, and people with other protected characteristics.
About the Institute
The Institute for Health Sciences Education (IHSE), is one of seven Institutes within the Faculty of Medicine, delivering the faculty’s undergraduate and Masters’ level degree courses in medicine, healthcare and medical education programmes. Together with community organizations, NHS partner trusts and external healthcare regulators and advisory bodies, we provide an innovative, forward-thinking and responsive curriculum to our passionate and diverse student body.
About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.
Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.
Our reformer heritage informs our conviction that great ideas can and should come from anywhere. It’s an approach that has brought results across the globe, from the communities of east London to the favelas of Rio de Janeiro.
We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.
Benefits
In return, we offer 30 days’ leave per annum, access to a pension scheme, a season ticket loan scheme and competitive salaries. We also offer enhanced family friendly leave, and an on-site nursery at the Mile End campus. You will also work with a friendly team, with personal development opportunities.
Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability.