Summer Technology Assistant (Temporary) – HigherEdJobs
Job Description
Division: Dean of the Faculty
Department: Information Technology Services – Classrooms, Digital
Media and Events
Hiring Wage/Salary Range
$15.00 – $16.00 / hour
Department
Statement
Colgate University is a special place to work and offers many unique opportunities, including the ability to
work with and among world class faculty and staff at a highly selective residential liberal arts institution. This position provides an
opportunity to become familiar with the variety of regular positions that are available at the University, as well as the ability to add
employment at a distinct University to your resume.
Successful candidates for this position will earn sick leave, paid time off, free
parking, and a University ‘Gate Card that provides access to fitness facilities, athletic and cultural events, as well as a discount on many
items at the University Bookstore.
This type of appointment is not approved to work more than 999 hours per year for all positions
combined. Should incumbents work more than a total of 999 hours in a year the appointment may not continue beyond one year of
service.
Colgate Information Technology Services (ITS) is a dynamic organization that serves the diverse technology
needs of the university community. Comprised of several functional areas – Classrooms, Digital Media & Events; Data Analytics & Decision
Support; Engagement & Support; Information Security; Learning & Applied Innovation; Services & Shared Infrastructure – ITS prides itself on
exceptional customer service and building collaborative relationships to meet the unique needs of our liberal arts campus. ITS endeavors to
foster an inclusive environment that values diversity, professional development, creativity and innovation to support the growth of
individuals and the organization. Under the leadership of the CIO, ITS is embarking on a strategic planning process to align services and
resources with several exciting new initiatives identified in Colgate’s Third Century Plan.
More information can be
found https://www.colgate.edu/about/third-century-plan.
Each summer, the Information Technology Services department seeks additional staffing to complete the
many projects and summer operational procedures that must be accomplished to prepare for the upcoming academic year. The staffing needs can
vary by project, and in skill level required, and in many cases the skills can be learned on the job. Typically, our work load requires us
to staff for service desk assistance, classroom technology maintenance, inventory and review of equipment – including the deployment of new
equipment and the retirement of older equipment, webpage and other communication updates, wired and wireless networking maintenance, as well
as other tasks critical to the support.
We are seeking candidates who not only meet the technical requirements of the position but
also demonstrate a commitment to embracing diversity of thought. We value perspectives from individuals with varied backgrounds,
experiences, and viewpoints. The ability to collaborate effectively with colleagues who may have differing opinions is essential for success
in this role.
Under direct or indirect supervision, after training and standard procedures are explained, the
Information Technology Assistant will be tasked with some of the following:
- Respond to inquiries and request for help and
providing customer service in person, on the phone, or over email to answer questions, assist in providing one of our many services, or
assisting in the resolution of technology problems. - Assist with the maintenance and/or installation of computer and/or AV equipment
or wired/wireless network devices in offices and/or classrooms and/or other spaces on campus. This includes the testing of new hardware, as
well as inspecting and assessing equipment used for loaning. - Test newly installed software, and work under supervision to develop a
training program for student staff. - Assist with revisions of web content.
- Setup and/or breakdown and cleanup of physical
space. - Assist with general database entry and/or verification of data and clean up.
Professional Experience/
Qualifications
- Effective oral and written communication skills.
- Ability to follow set protocols and follow
instructions. - Ability to work independently.
- Punctual and dependable.
- Willingness to embrace a diverse
population. - Able to set up and connect/disconnect computer systems, including, but not limited to laptops, docking stations, and
monitors. - Able to work on multiple projects simultaneously.
- Willing to learn new skills and try new
experiences. - Willingness to learn and reflect on challenges.
- Depending on duties: a current valid driver’s license, in
accordance with the University’s Driver Safety and Motor Vehicle Use Policy is required.
Preferred
Qualifications
- Knowledge of computers – both Windows and Mac OS.
- Knowledge of tablets and mobile
devices. - Basic understanding of a computer network.
- Experience with Equipment Lending Software/Connect2.
- Experience
with Camera and Video Equipment. - Experience with DSLR Cameras.
- Experience with Audio Capture Equipment.
- Experience
with 3D Printers. - Experience with Website Builders (i.e. WordPress, Google Sites).
- Ability to lift and/or move
equipment.
Education
Highschool diploma or equivalent.
Requisition Number:
2024CW008Posting
Temporary: Yes
Work Schedule: May 20th – August 23rd, 2024
40 hours per
week
Special Instructions Summary
Please share a diversity statement with us that highlights your
commitment to inclusion.
Colgate is committed to attracting and retaining a diverse faculty, staff, and student population. We
strive to be an inclusive community – one that embraces and values diversity (in the broadest sense possible) in an environment of mutual
respect, communication, and engagement. A variety of cultures and perspectives enriches the quality of campus life, and the opportunity to
share different views and experiences is at the core of Colgate’s educational enterprise. These differences can include but are not limited
to: race; ethnicity; gender and gender expression; sexual orientation; socioeconomic status; geographic background; national origin;
culture; age; mental, cognitive, and physical abilities; religious beliefs; and political beliefs.
As a result, we ask all candidates
seeking consideration for the Summer Technology Assistant position to submit a diversity statement with their application materials. You can
upload the statement under the Diversity Statement document heading. A diversity statement may be any length (e.g. a short
paragraph, a page) explaining your experiences, contributions, and/or commitments related to diversity, equity, and inclusion. Examples of
topics you may discuss include (but are not limited to): 1) how your experiences or competencies might serve to advance the university’s
commitment to creating a diverse and inclusive campus, 2) your experiences working with diverse populations, or 3) how you will contribute
to the university’s strategic initiatives in this area (see “Colgate’s Diversity, Equity, and Inclusion Plan”:https://www.colgate.edu/about/third-cent
ury-plan/plan-diversity-equity-and-inclusion).
For guidance, please refer the Office and Equity and Diversity
Website for a Diversity Statement Guide
It is the policy of Colgate University not to discriminate against any employee or applicant for employment on the basis of their race, color, creed, religion, age, sex, pregnancy, national origin, marital status, disability, protected Veterans status, sexual orientation, gender identity or expression, genetic information, being or having been victims of domestic violence or stalking, familial status, or any other categories covered by law. Colgate is an Equal Opportunity/Affirmative Action employer. Candidates from historically underrepresented groups, women, persons with disabilities, and protected veterans are encouraged to apply.