System Support Analyst-Entry Level – HigherEdJobs
Job Description
- Answer telephone inquiries concerning technology including questions regarding SSO ids, passwords,
MFA, Secure Auto, networking, Canvas, email, general purpose software and hardware. - Install and configure desktop computer systems
running Windows, Macintosh OS and peripherals. - Help faculty, staff, and students get connected to the campus network via VPN
(virtual private network), wireless devices and wired devices - Relocate desktop computers, projectors and peripherals in labs,
classrooms, and faculty/staff offices as required. - Provide computing and av hardware support, including preventative maintenance for
the academic classrooms across campus, including the student computer labs - Interact with coworkers and supervisor to determine
customer support procedures that benefit the campus community. - Provide installation of faculty and staff computers.
- Provide
virus remediation - Provide and maintain laptops for checkout.
- Provide desktop re-imaging services
- Have the ability to
support Managed Printing and software associated with printing. - Provide Triton Cards for Faculty, Staff, Students and
vendors.
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this
position for employment visas.
Shift
M-F; 8am -5:00pm
Minimum
Qualifications
- In appraising the relative qualifications of candidates for all levels, consideration will be given to the
extent and type of experience with various information technology functions and to the extent and type of pertinent education and formal
training. At the time a job opening is posted, the hiring department will specify required knowledge and skills pertaining to specific
technologies/software/equipment. - Broad range of LAN and desktop knowledge skills (reference specifics posted by the hiring
department). - Expansive knowledge of desktop/workstation hardware/software/operating systems (configuration and connectivity).
- Excellent technical knowledge and aptitude in the areas of networks, network topologies, and network file servers, applicable
software, and troubleshooting techniques. - Familiarity with systems administration and security principles.
- Familiarity
with enterprise management technology for Windows and Macintosh platforms - Familiarity with Active Directory and
Exchange. - Familiarity with installation, maintenance, and support of wireless technologies.
- Practical knowledge writing in
one or more programming languages for multi-use/multi-tasking environments. - Strong verbal and written communication skills
sufficient to interact with a variety of users and other technical staff. - Strong customer service
skills.
Preferred Qualifications
In depth knowledge of Microsoft Windows & Office
- Macintosh support
experience - Strong Customer Service Skills
- Ability to lift and maneuver 75 pounds
Anticipated Hiring
Range
Pay commensurate with education and experience.
Hiring Range: $14.51 – $19.92 per hour
Grade:
GGS-006
University Title: System Support Analyst-Entry Level
Application Materials
Application materials
include a cover letter and resume. Finalists will be asked to provide references at a later date.
Applicants must combine all
application materials into one PDF or Microsoft Word document and upload as a resume attachment to the UMSL Job site: http://umsl.jobs.
Limit document name to 50 characters. Maximum size limit is 11MB. Do
not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email employment@umsl.edu. If you are experiencing technical problems, please email umpshrsupport@umsystem.edu.
Benefit Eligibility
This position is
eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including
medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and
educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty &
Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.
Values Commitment
We value the
uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds,
experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and
engagement. This commitment makes our university a better place to work, learn and innovate.
In your application materials, please
discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and
engagement.
Equal Employment Opportunity
The University of Missouri System is an Equal Opportunity Employer.
Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and
competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual
orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable
state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training,
promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call the Director of Employee and
Labor Relations at 573-882-2146.
To request ADA accommodations, please email the Office of Human Resources at umslhr@umsl.edu.
EEO IS THE LAW
To read more about Equal Employment Opportunity (EEO) please use the following links:
EEO is the Law English Version
EEO is the Law Spanish Version
EEO is the Law Chinese Version