System Support Specialist III – HigherEdJobs

Job Type: Full time

Job Number: R7856

Location: Cedar Valley
Campus

Current Dallas College employees will need to log into Workday through My Apps to apply. Simply enter “Find Jobs” in the
Workday search bar to view open positions and submit your application.
All Job Postings will close at 12:01 a.m. CT on
the specified Closing Date. To view the job posting closing date please return to the search for jobs
page.

If you close the browser or exit your application prior to submitting, the application process will be
saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home
page.

Weekly Work Hours

40

Compensation Range

N06-PT

Hourly Rate

$25.48 Hourly

FLSA

United States of America (Exempt)

Position Type

Staff

POSITION SUMMARY

Performs complex computer system support, related to hardware and other business-related software issues.
Provides support for information technology systems, automated office equipment in a stand-alone, network and mainframe environment.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Advanced knowledge of
  principles, practices and techniques of computer operations, information systems, computer hardware and software technology.

• Knowledge of information security policies and procedures and local and wide area networks.

• Knowledge of
  Media and Audio-Visual equipment and systems and technology.

• Ability to learn and comprehend VDI systems and technology.

• Knowledge of printer, media and AV equipment are preferred.

• Demonstrated experience providing high-level
  support service and resolving escalated tickets.

• The ability to maintain a high quality of work ethics in a fast-paced work
  environment.

• Knowledge to upgrade and assess, troubleshoot server and desktop operating systems, and desktop application
  issues.

• Advance skills interacting with staff, departments, vendors and individuals within the Dallas College community
  network.

• Ability to collaborate between stakeholders who share a common objective.

• Experience working
  independently and in a team environment that is customer service oriented.

• Enhanced skills to develop and implement
  effective training programs for individuals at various levels of competency.

• Demonstrates highly advanced and effective
  organizational skills, time management skills and the ability to prioritize assignments to meet deadlines.

• Must have
  excellent oral, listening and written communication skills to interact with end-users and management to communicate a clear, understandable
  and concise terminology are essential.

• Excellent customer service skills.

KEY
RESPONSIBILITIES

• Travel to any of the Dallas College campuses, if necessary.

• Provides highly
  complex technical and operational assistance and network support to end user in the implementation and utilization of data processing,
  hardware and software.

• Perform day-to-day duties and responsibilities with a high-level of customer service.

• Supports the installation of computer operating systems, application software and computer hardware.

• Follows
  all established policies and procedures.

• Maintains required reports and documentation.

• Troubleshoots and
  solves complex telecommunications, data equipment and computer-related problems, providing technical and operational assistance.

• Maintains the necessary security controls over software and hardware.

• Identifies, evaluates and prioritizes
  customer problems and complaints to ensure that inquiries are successfully resolved.

• Keeps current on best practices and
  technological changes through professional development and/or activities.

• Complete required Dallas College Professional
  Development training hours per academic year.

• Complete required Professional Development as directed by IT department.

• Builds and maintains effective working relationships with stakeholders and constituents internal/external to the Dallas
  College community network to ensure end user needs are met.

• Liaises with outside vendors to order equipment and service as
  required.

• Supports the overall integration of all system peripherals so they can operate correctly within a predefined
  environment.

• Performs system security checks on a routine basis.

• Acts as lead role on advanced to mid-level
  assigned projects and tasks driving them to completion.

• Provides accurate and timely status on case and project
  responsibilities to management.

• Manages difficult customer situations including escalations.

• Continuously
  examine the processes and systems and make suggestions for improvements.

• Rapidly absorbs new technical information and
  applies it effectively.

• Must be willing to work at multiple campuses and/or locations as requested.

• Performs
  other duties as assigned.

PHYSICAL REQUIREMENTS

Normal
physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical
challenges to perform the essential duties and responsibilities.

MINIMUM KNOWLEDGE AND EXPERIENCE

• Bachelor’s Degree with one (1) years of experience in work related field.

• Official
  transcripts will be required.

• Bilingual or multilingual preferred.

*** Will be subject to a criminal
background check. Some positions may be subject to a fingerprint check. ***

The intent of this job description is
to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed
as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform
job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

About Us

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3)
million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems
in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that
the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal
opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute,
including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran
status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable
accommodations for applicants and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Applications Deadline
January 20, 2025