Technical Support Professional – HigherEdJobs

Position Number: 01334A

Department: INFORMATION TECHNOLOGY SERV-ACAD

Job Description

Provide technical guidance, knowledge, and support of university-managed IT resources including, but not limited to: Networked and Stand-Alone Workstations, Laptops, Mobile Devices and Virtual Desktops, Cloud Services such as Box or Office 365, Local and Networked Printers and Client and Server-Side applications. Exercise excellent customer service skills in support of all faculty and staff members of the University through building relationships, documenting work clearly and completely, following up and following through on your commitments, learning continuously and delivering solid operational metrics.

Knowledge, skills and abilities

Working knowledge of and ability to troubleshoot computer and mobile operating systems (Current and Past Versions of Windows, MacOS, Linux, iOS, and Android) hardware, software, peripherals, and appropriate system management and security tools in a network environment. Efficient time management to prioritize tasks and handle multiple projects and deadlines. Demonstrated ability to communicate professionally and effectively with customers, team members, and leadership.

Special licenses, registration or certification

None

Education or training

None

Level and type of experience

Considerable experience in information technology support.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

Considerable information technology support experience in a corporate, administrative, or educational setting. – Familiarity with IT asset management suites such as Ivanti, LANDesk, Altiris, SCCM, Remedy, Microsoft Endpoint Manager or Jamf – Usage of a ticketing system such as Remedy, ServiceNow, Footprints or ZenDesk – Custom configuration of a computer purchase to meet end-user requirements – Understanding of Active Directory and Azure Active Directory, Group Policy or MDM policy – Enterprise-level anti-virus / anti-malware suites – Virtualization technologies such as Citrix, VMWare and VirtualBox – Remote support applications such as Microsoft Remote Desktop, Dameware, LogMeIn or Apple Remote Desktop – Familiarity with Linux distributions, software and management tools – Basic scripting in VBScript, Batch or Powershell – CompTIA A+ , Network+ or Security+ certification. – Fluency in collaboration tools such as Microsoft Teams, Zoom, WebEx, OneDrive, Box, Office 365

Conditions of Employment

This position is full-time and is campus-based in Norfolk, with the option for some hybrid work once training is complete.

Annual Salary/Hourly Rate: Salary is commensurate with education and experience and begins at $ – 56,051

Job Requisition Number: S02735

Alternative Hiring Process

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process.

To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.

To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.