Technical Support Specialist – HigherEdJobs

Req ID: req16855

Position Number: BS9625

Department: Div of Agricultural Sci & Nat Rsrcs

Location Address
008JF Ag Hall, Stillwater, OK 74078-3033

Hiring Supervisor: Dwayne Hunter

Hiring Range
(Contingent upon available funding):
16.00 – 22.12, Hourly

Work Schedule: Monday through Friday, 8am – 5pm with one hour for lunch

Job Summary

This position is responsible for desktop computer support for administrators, faculty, and staff in the Division of Agricultural Sciences and Natural Resources. These responsibilities include the maintenance and management of computers and printers in offices, classrooms and computer labs. It is incumbent upon the person hired for this position to have a high degree of general technical abilities, adaptability, organizational abilities and proficiency in both written and verbal communication. Other responsibilities include maintaining computer asset inventory, generating quotes, equipment acquisition, disposal of obsolete equipment according to university procedures and training of departmental users in various aspects of computer technology and software.

About Us:
The Division of Agricultural Sciences and Natural Resources (DASNR) Information Technology unit provides technology services, support and training for DASNR administration, administrative support units, Oklahoma Cooperative Extension Service county, area and district offices, Field and Research Service Unit research stations, and various DASNR academic departments. For more information, visit: https://agdivision.okstate.edu/agriculture-it.html

There are lots of great reasons to work at OSU, check out our benefits and eligibility at https://hr.okstate.edu/prospective-ee.html

Special Instructions to Applicants
Required documents are: resume, cover letter, and contact information for three professional references.

Position Qualifications

Required: High School/GED and four years of related experience.

Valid Drivers License. Reliable transportation for travel connected with official duties. Reimbursement for official travel.

Experience and working knowledge of Windows Operating Systems and Mac OS and a working knowledge of a Windows Active Directory and Group Policies. Extensive knowledge of computer hardware and software failure analysis and problem remediation. Proficient knowledge of computer hardware and driver installation, printer and scanner hardware configuration, driver installation, mapping, repair and maintenance. Knowledge of non-server based backup systems, WIFI systems, information security practices and security threats, malware and malware protection, antivirus, firewalls, user training. Ability to assist faculty and staff in computer hardware and software purchases or procurement while making decisions based on cost efficiency, functionality, and long-term use. Ability to teach and instruct faculty and staff in basic computer and software usage.

Preferred; Bachelor’s in Computer Science, Information Technology, or related area with a minimum of two years related experience.

Preferred Certifications, Registrations, or Licenses: ITIL, CompTia A+ Certified Computer Technician, CompTia Network+ Certification, or similar

Oklahoma State University is a land-grant institution committed to excellence in diversity and inclusion. We strive to maintain a welcoming and inclusive environment that appreciates and values all members of the University community. We define diversity as engagement in meaningful actions, behaviors, and conversations that reflect a commitment to recognizing, understanding, and respecting the differences among students, faculty, staff, and visitors throughout the OSU system. We do not condone acts, behavior, language, or symbols that represent or reflect intolerance or discrimination. OSU is dedicated to cultivating and enriching the competitive advantages that diversity and inclusion provides all members of the University community. We identify diversity as a quality of life issue, as well as an important economic driver for the prosperity and well-being of the state, nation, and world.

Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit https:///eeo.okstate.edu.