Technician, Senior IT (Computer Lab Support)
Job Description
Austin Community College
Job Posting Closing Times:
Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing
date.
Austin Community College
is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring
semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community
development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training,
including appropriate applied baccalaureate degrees, in our service area.
As a community college committed to our mission, we seek to
recruit and retain a workforce that:
- Values intellectual curiosity and innovative teaching
- Is attracted by the college’s
mission to promote equitable access to educational opportunities - Cares about student success and collaborates on strategies to
facilitate success for populations including; first generation college students, low-income students, and students from underserved
communities. - Focused on student academic achievement and postgraduate outcomes
- Welcomes difference and models respectful
interaction with others - Engages with the community both within and outside of ACC
Job Posting Title:
Technician,
Senior IT (Computer Lab Support)
Job Description Summary:
Maintains, monitors, installs, and supports networked servers,
computer systems, and peripheral equipment; provides professional-level network support functions, and assists faculty, staff, and students
in an academic lab environment.
Job Description:
Description of Duties and Tasks
1) Provides
technical support, training, and assistance to students, faculty, and staff in a computer lab environment; analyzes problems and implements
solutions according to department guidelines and procedures; performs network and server administrator duties, and assures system stability,
accessibility, and proper configuration of assigned technical systems and components; Assists with development of in-house testing support
applications and websites using industry standard languages and techniques while coordinating with other relevant Systems Administrators and
software vendors on custom programming.
2) In a computer lab environment, performs computer troubleshooting to diagnose system problems;
analyzes hardware and software functionality; identifies, locates, resolves and repairs problems within scope of authority; documents
technical issues, procedures, and results.
3) Monitors Active Directory domain environment; resolves configuration and connectivity
issues, and other traffic, security, and access problems; checks network for operating efficiency, makes corrective adjustments to data
management settings, and assures system integrity; sets up and repairs network hardware.
4) Maintains and updates workstations and
servers, mobile devices, equipment, and peripherals; researches and tests new software; installs software upgrades and enhancements; uses
imaging software to create and deploy desktop computers.
5) Creates and tests user accounts, and creates default user templates.
6)
Enrolls students, faculty, and staff in tutorial applications and domain services as required; monitors utilization trends and backup
procedures; manages user accounts, password files, and access rights.
7) Responds to the needs and inquiries of students, faculty, and
staff; explains lab issues, deploys solutions, and follows up with users to assure the stability and functionality of the users’
systems.
8) Monitors physical security of assigned computer lab assets; controls access to premises, observes user activities and
facility utilization shifts, provides materials, training, and assistance as needed.
9) Reports technical problems which need to be
addressed by improved policies or procedures.
10) Provides technical support to students and instructors to assist in the training of
students, faculty, and staff on software applications usage. Facilitates one-on-one and group instruction.
11) Collects, compiles,
analyzes, and presents reports for technical and administrative information; may include facility usage and resource utilization.
12)
Operates, maintains, and troubleshoots printers. May use control and configuration software to perform advanced printing operations.
13)
May use remote access tools to extend service to remote equipment.
14) Breaks down and sets up computers and related equipment in labs.
May assist in the technology-related planning and building of new labs and remodeling of older labs.
15) May advise budget authorities on
equipment recommendations and purchases.
Knowledge
* Administration and maintenance principles of network
servers, relational databases, and web- and windows-based software applications.
* The structure and operating capabilities of one or
more network operating systems.
* Network hardware, software, and peripheral equipment troubleshooting techniques.
* Network
topologies and protocols, and technical Internet knowledgebase services.
Skills
* Maintaining an established
work schedule.
* Effectively using interpersonal and communications skills.
* Effectively using organizational and planning
skills.
* Maintaining confidentiality of work-related information and materials.
* Establishing and maintaining effective working
relationships.
* Accountable for inventory/property management.
* Responding professionally, effectively, and efficiently to customer
service requests.
* Prioritizing multiple tasks, projects, and demands.
* Using scripting language for computer and web
administration.
* Operating and maintaining computer and peripheral equipment safely and competently.
* Solving technical problems
involving integrated operating systems and hardware platforms.
Technology Skills
* Use a variety of spreadsheet,
word processing, database, and presentation software.
* Use network domains.
Required Work Experience
* Two
years related work experience.
Required Education
* High school diploma or educational
equivalent.
Other Preferred Qualifications
* Knowledge of programming languages and knowledge of assistive
hardware and software technologies.
Physical Requirements
* Work is performed in a variety of settings.
*
Subject to standing, walking, sitting, bending, reaching, pushing, and pulling, and at times subject to stooping, crawling, and
climbing.
* May need to lift heavy objects of up to 30 pounds.
* Specific vision abilities may include close vision, distance vision,
color vision, and ability to focus.
Safety
* Work safely and follow safety rules. Report unsafe working
conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.
Salary
Range
$47,840 – $59,000
Number of Openings:
1
Job Posting Close Date:
January 15,
2025
Clery Act
As required by the US Department of Education, employees are required to report violations under Title
IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to
report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided
resources for reporting.
Disclaimer
The above description is an overview of the job. It is not intended to be an
all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the
job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this
job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned.
In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential
functions of the job.
To apply, please visit: https://austincc.wd1.myworkdayjobs.com/en-US/External/job/Northridge-Campus/Technician–Senior-IT–Comput
er-Lab-Support-_R-6873
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