Technology Consultant – HigherEdJobs

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Boston College Introduction

Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,484 full-time undergraduates and 5,250 graduate and professional students. Ranked 35 among national universities, Boston College has 888 full-time and 1,281 FTE faculty, 2,711 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.5 billion.

Job Description

The
Technology Consultants are the “face of Information Technology Services
(ITS)” at Boston College. This is a unique position that focuses on the
person and the solution while representing ITS.

The purpose of the Technology Consultant
position is to leverage technical knowledge with exemplary communication and
interpersonal skills to assist customers in their daily interaction with
technology. This position is responsible for providing local technical support,
technical consulting, and technical communications in a designated work unit,
while maintaining positive relationships with faculty and staff.

As a member of the 24 Technology
Consultants team, this position also supports colleagues who support the other
departments at BC. The Technology Consultant also assists with implementing and
maintaining University hardware, software, and networking standards;
collaborates with other ITS colleagues regarding issues requiring more
specialized technical skills; monitors the completion of problems including the
escalation to specific IT areas; works with the trouble ticketing database to
ensure the highest level of customer service for members of the work unit;
assesses the technology needs of the work unit and makes recommendations to
address the developmental needs of the group; supervises the students assigned
to provide technology support to the area; creates and maintains documentation
as necessary; and provides consultation on technology purchase decisions as
needed. This position assists with security incident reporting or investigation
when required.

The Technology Consultants are also
responsible for establishing and maintaining collaborative relationships with
departmental representatives to ensure that a high level of technology support
and service is delivered.

Title and salary commensurate with relevant experience based on the following
titles and hiring ranges:
Senior
Technology Consultant Requires: A minimum of five years of progressively
responsible technical support experience. Salary range, 85k to 97k.
Technology
Consultant Requires: A minimum of three
years of technical support experience. Salary range, 75k to 88k.
Associate
Technology Consultant Requires: A minimum of one year of technical support
experience. Salary range, 65k to 79k.

Requirements
* Bachelor’s degree in a technology discipline preferred.
* Direct experience supporting customers in a broad range of computing
and communications technologies with strong analytical skills and a creative
approach to problem solving.
* Demonstrated competency at simplifying complex situations and
negotiating successfully in a diverse environment with multiple stake-holders.
* Self-directed and motivated to keep abreast of emerging technologies
that can be applied to daily computing support.
* Excellent communication skills, including responsiveness, follow-up,
general communicability, approachability, and a desire to help all levels of
customers.
* Skills in multitasking, organization, and time management are
essential.
* Expertise in using, installing, and troubleshooting desktop
computers, FTP, voicemail, MS office suite, and e-mail.
* Experience with LINUX/UNIX, database software, terminal emulation,
Active Directory, and ticketing tracking software a plus.
* Expertise in installing, maintaining and troubleshooting a number of
department-specific applications
* This position requires a professional and positive manner.
* May be required to work additional hours to meet customer demand as
well as project/unit deadlines and timeframes.

Closing Statement

Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:

  • Tuition remission for Employees
  • Tuition remission for Spouses and Children who meet eligibility requirements
  • Generous Medical, Dental, and Vision Insurance
  • Low-Cost Life Insurance
  • Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans
  • Paid Holidays Annually
  • Generous Sick and Vacation Pay
  • Additional benefits can be found on https://www.bc.edu/employeehandbook

Boston College conducts pre-employment background checks as part of the hiring process.

Boston College is an affirmative action, equal opportunity employer. In concert with our Jesuit, Catholic mission, Boston College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications for women, minorities, individuals with disabilities, and covered veterans. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at https://www.bc.edu/diversity.

Boston College’s Notice of Nondiscrimination can be viewed at https://www.bc.edu/nondiscrimination.


Boston College is an affirmative action, equal opportunity employer.

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