Technology Support Specialist I (Triage)

Location: San Antonio, TX
Regular/Temporary:
Regular
Job ID: 12736
Full/Part Time: Full Time

Org Marketing Statement

The University of Texas at
San Antonio is a Tier One research university and a Hispanic Serving Institution specializing in cybersecurity, health, fundamental futures,
and social-economic transformation. With more than 35,000 students, it is the largest university in the San Antonio region. UTSA advances
knowledge through research and discovery, teaching and learning, community engagement and public service, and with an intentional focus on
career readiness the university produces more graduates for the workforce than any other institution in the region. It is a catalyst for
socioeconomic development and the commercialization of intellectual property – for Texas, the nation and the world. UTSA has been recognized
as a Top Employer in Texas by Forbes Magazine. Learn more online, on UTSA Today or on X (formerly Twitter), Instagram, Facebook, YouTube or LinkedIn.

In 2024, the UT System Board of Regents authorized UT System to begin integrating UTSA and UT Health San Antonio into one unified
institution, establishing a world-class university that integrates academic, research, and clinical excellence to build a profoundly
impactful university of the future. Driven by a vision for growth and impact, this merger will expand capacity to offer robust undergraduate
and graduate programs, attract top-tier faculty and staff, develop innovative initiatives, and elevate transdisciplinary research to address
the evolving needs of the region.

Posting End Date: Applications will be accepted through 11:59 PM CDT on
11/12/2024. At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications
have been received.

Salary Range: Up to $43,000/Annualized, commensurate with education, experience and
qualifications.

Hours: 40 hours per week, non-exempt.

Required Application
Materials:

• Resume is required.
• Cover letter is preferred.

Essential Functions

Job
Summary

Function: To provide dedicated customer-centric delivery of IT services, timely break-fix, and service
request fulfillment, and skillfully represent UTS in all customer service interactions.

Scope: Serve as a tier I support role
within the UTS Desktop Support Services team, providing hardware/software support and technical skills required for the troubleshooting,
operations, and optimization of digital computing and communications equipment. Provides in-person support, on-site support, walkup support,
and remote assistance as necessary to meet dynamic support requirements.

Core Responsibilities

1. Provides
   technical support and knowledge in the operation, troubleshooting, and general function of faculty, staff and student computing
   technologies. Examples include computer desktops, laptops, mobile devices and associated peripherals, printers, web conference equipment and
   similar.
2. Functions as a tier-one member of the Client Experience Services team. Provides technical customer support, both in person
   and via remote channels such as phone, e-mail, chat and web conference technologies.
3. Responsible for workstation imaging, data
   backup, and operating system recovery.
4. Provides training and support of software packages to staff, faculty, and
   management.
5. Provides escalation support, guidance, and training to the Client Experience Services part-time student
   workers.
6. Creates, reviews and updates knowledge articles, internal workflow documentation, and end user instruction to aid in the
   best use of these technologies.
7. Administers network and active directory accounts and permissions.
8. Administers specific UTS
   supported applications.
9. Performs other duties as assigned.

Required Qualifications

• High School
  graduation or GED.
• One (1) year experience relating to network communication/computer system hardware and
  software.
• Demonstrated independent decision-making and problem-solving ability.
• Excellent verbal and written communication
  skills.

Preferred Qualifications

• Associate’s degree in computing technology-related
  field.
• Certification from one of the following: Microsoft/Apple/CompTIA/ITIL.

Additional
Information

• UTSA is a tobacco free campus.
• This is a security sensitive position. Employment is contingent upon a
  successful background check.
• Applicants selected must be able to show proof of eligibility to work in the United States by time of
  hire.

Working Conditions

• Office environment.
• Ability to travel to and from meetings, training
  sessions, or other business-related events.
• Occasional after-hours and weekend work or overtime may be required.
• 40-hour
  workweek to be scheduled between the hours of 7am and 7pm M-F based on need.

Physical Demands:

• Sedentary
  work; sitting most of the time. Jobs are sedentary if walking and standing are required, only occasionally.
• Ability to crawl under
  desks/furniture for inspection of cables and troubleshooting purposes.
• Exerts up to 10 lbs. of force occasionally.

This
position will be primarily located on campus. Travel and parking expenses are the employee’s
responsibility.

Equal Employment Opportunity

As an equal employment opportunity and affirmative action
employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals
regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and
veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure
nondiscrimination. Women, minorities, people with disabilities and veterans are encouraged to apply. UTSA campuses are accessible to persons
with disabilities.

To view the full job posting and apply for this position, go to https://zahr-prd-candidate-ada.utshare.utsystem.edu/psp/ZAHRPRDADA/EMPLOYEE/UTZ_CG/c/HRS_HRAM_FL.HRS_CG_S
EARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=12736&PostingSeq=1

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