Technology Support Technician – HigherEdJobs

Classification Type:
SHRA

Position required to work during periods of adverse weather or other emergencies: A – All Emergency and
Pandemic On SIte

Minimum Experience/Education

High school diploma or equivalency and one year of experience
in the field of technology related to the area of assignment; or an equivalent combination of training and experience.

All degrees
must be received from appropriately accredited institutions.

Preferred Years Experience, Skills, Training,
Education

Associate’s degree in Computer Science, Information Technology, Electronics Technology, Engineering Technology, or
related discipline and one year of experience in the related field.

Preferred: BS or MS degree in Computer Science,
Information Technology, Electronics Technology, Engineering Technology, or related discipline and one year of experience in the related
field.

Primary Purpose of Position

Work directly with Department Chair of Computer Systems Technology and
faculty in the following areas:
1) Set up teaching labs and maintain computer labs and departmental office computers, which includes
maintenance and upgrades of computes software, computer networks, and supervision of students in the cleaning and management of
labs.

2) Collaborate with other teams and divisions to support department IT needs.
3) Provide technical support to teaching and
research labs and maintain lab instruments. Ensure all hardware and software are in working order.
4) Purchase and maintain software
licenses.
5) Keep inventory of all lab equipment and licenses.

6) Provide technical support to lab users.

7) Document lab
configurations, procedures, user guides, and safety protocols.

8) Maintain or upgrade department webpages.

9) Assist with
other departmental needs.

10) Assist with College needs when requested.

Primary Function of Organizational
Unit

North Carolina Agricultural and Technical State University is an 1890 land-grant doctoral research university dedicated
to learning, discovery, and community engagement. The College of Science and Technology integrates science, mathematics, and technology to
advance knowledge and prepare the next generation of science and technology leaders. The College embraces the mission of the University as a
land-grant doctoral research institution with a distinction in STEM by expanding new frontiers in science, creating novel technologies,
developing innovative approaches to STEM teaching and learning, and formulating scientific and technological solutions that lead to
transformative social and economic development. The College houses the departments of Applied Engineering Technology, Biology, Built
Environment, Chemistry, Computer Systems Technology, Mathematics and Statistics, Physics, and the PhD Program of Applied Science Technology.
The College is experiencing substantial growth in enrollment, faculty size, curricula, and research.

The Department of Computer
Systems Technology enrolls over 481 undergraduate and graduate majors. The Department offers a Bachelor of Science in Electronics
Technology, a Bachelor of Science in Information Technology, both accredited by ABET, a Master of Science in Information Technology which is
consistently ranked amongst the largest graduate programs on campus, and an Information Technology concentration under the collage Applied
Science Technology PhD Program. CST is a growing department and currently consists of 10 full-time faculty

Work
Hours
8:00am to 5:00pm Monday-Friday

Required Competency
Laboratory
Management

Duties

Provides technical support in planning, implementation, and ongoing operations of lab
services. Implements procedures, or methodologies developed by others.
Resolves software issues for standard office products including MS
Office, and other software installed in labs and offices.
Maintains preventive maintenance schedules for equipment in computer lab,
teaching and research labs.
Creates and deploys software configurations to instructional computers in computer labs and
offices.
Provides software application support to department faculty and staff.
Monitors physical security of assigned department
assets, observes user activities and facility utilization shifts, provides materials, training, and assistance as needed.
Reports
technical problems, which need to be addressed by improved policies or procedures.
Assists with College software / hardware needs when
requested.

Required Competency
Knowledge -
Professional/Scientific

Duties

Determines appropriate technical area or vendor to resolve
problems.
Participates in installations, upgrades, configurations and moves.
Utilizes on-line help system to initiate and document all
service requests and deliveries.
Researches and provides technical solutions where applicable to computer and lab equipment
problems.
Performs trouble-shooting to diagnose system problems; analyzes hardware and software functionality; identifies, locates,
resolves and Repairs problems within scope of authority; documents call records and results.

Required
Competency
Planning and Organizing Work

Duties

Performs routine and non-routine diagnostics and
maintenance.
Assists with testing of new equipment, new releases of software, vendor modifications, upgrades and patches.
Resolves
routine and non-routine issues /problems for supported systems.
Installs/configures hardware and software.
Coordinates, assesses,
performs preventative maintenance and implementation of equipment, computer, hardware/software assisting with design, coding and debugging
of operating software.
Resolves incident tickets and researches new technologies implemented.
Uses available system monitoring tools
to improve efficiency of systems.
Communicates with vendors and/or higher level technical staff to resolve technical issues.
Documents
non-routine procedures/workarounds/solutions.
Provides input into plans for updates and enhancements that will not interrupt system
usage.
Communicates complicated technical issues into understandable terminology when communicating with users.
Participates as team
member or technical lead on small and/or large projects as assigned.
Assists faculty and staff in determining the correct
hardware/software technologies.
Maintains and updates workstations, equipment, and peripherals; researches and tests new equipment and
software; installs instrument, computers, and software upgrades and enhancements.

Required Competency
Planning
and Organizing Work

Duties

Ensures functionality of equipment. Submits requisitions for additional supplies
and maintenance of equipment.
Makes recommendations regarding improvements and updates for equipment, supplies, and software as
needed.
Maintains schedule for lab hours. Supervises and coordinates the laboratory during scheduled times.
Assists students to access
and utilize computer and/or web-based resources.
Serves as a technical resource for students in Computer/Teaching/Research
Lab.
Reports problems or difficulties related to lab and/or operation.
Reinforces and maintains departmental policy regarding lab
utilization.

Competency Level: Contributing

Position Number:
002072

Recruitment Range: $35,000 – $41,469

FLSA: Non-Exempt

Appointment
Type: Permanent – Full-time

FTE: 40 hours/week, 12 months

Organizational Division:
Computer Systems Technology

Organizational Location: College of Science and Technology

Organizational
Unit: Computer Systems Technology

Posting Number: SHRA2481

Open Date:
02/01/2024

Close Date: 03/15/2024

Special Instructions to Applicant

You must complete
and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic
application. Applicants seeking Veteran’s Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty
with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender
background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity
and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity
and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T
State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political
affiliation, genetic information or sexual orientation and sexual identity.

Employee Benefits available to NC A & T permanent
employees include the following and more:

• Accrued Vacation and Sick Leave for Eligible Employees
• Community Service
  Leave
• Blue Cross Blue Shield of NC – Health Benefits
• NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and
  more
• 12 Paid Holidays
• Teachers and State Employees Retirement System (TSERS)
• Optional Supplemental Plans – 401k,
  403b, 457b and 457
• Employee Assistance Program (EAP)
• Campus Recreation Center Discount
• University Bookstore
  Discount

Quick Link
https://jobs.ncat.edu/postings/30801