Unit Computing Specialist – HigherEdJobs

Job Category

Staff & Executive – Information Technology

Overview

Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey’s preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses.

For two consecutive years, Rutgers is ranked on Forbes’ list of America’s Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication’s 2023 list. Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities.

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Unit Computing Specialist for Technical Support.

Among the key duties of the position are the following:

• Provides in-person as well as remote as required technical support.
• Engages and works with all departments and staff within the Division of Continuing Studies.
• Works directly with both credit and noncredit faculty and instructors as needed to ensure in-person, remote and hybrid instruction continues w/out interruption.
• Provides hardware support for both Apple and Windows devices, device deployments, computer lab imaging, printer management, virus and malware support as well as any other technical assignments as directed by the Unit Computing Manager.
• Resolves new or ongoing support tickets from our online Helpdesk application.
• Provides support for remote tool usage, such as staff needing assistance with Zoom or WebEX.
• Provides moderation assistance or tool support for noncredit courses or other administrative or educational remote engagement needs.

Position Status: Full Time

Daily Work Shift: Day

FLSA: Nonexempt

Grade: 03

Annual Minimum Salary: 59744.00

Annual Mid Range Salary: 75576.00

Annual Maximum Salary: 91408.00

Standard Hours: 37.50

Union Description: Admin Assembly (MPSC)

Payroll Designation: PeopleSoft

Benefits

Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.

Terms of Appointment: Staff – 12 month

Position Pension Eligibility: ABP

Minimum Education and Experience

• Bachelor’s Degree in a related field or an equivalent combination of education and/or work experience dealing directly with end user technical support.

Required Knowledge, Skills, and Abilities

• Ability to troubleshoot, diagnose and recommend repairs to consumer computing equipment.
• Strong understanding of consumer and desktop computer equipment, both Windows and Apple platforms.
• Ability to diagnose hardware problems and recommend solutions to ensure equipment is maintained and utilized to be effectively usable luring its budgeted lifecycle.

Preferred Qualifications

• Certifications or qualifications on desktop or consumer hardware.
• Two (2) years of hands on work experience dealing directly with end user technical support.

Equipment Utilized

• Apple OS.
• Windows 10.
• Windows 11.
• Mobile OS systems utilizing on iOS and Android.

Physical Demands and Work Environment

• Ability to lift 50 pounds.

Posting Open Date: 11/14/2024

Regional Campus: Rutgers University-New Brunswick

Home Location Campus: Cook (RU-New Brunswick)

City

New Brunswick

State

NJ