User Support Professional 2 (# 366160)
Job Description
About the Job
Please note, we are not offering H-1B or Green Card
sponsorship for this position.
The University of Minnesota is committed to fostering local talent through employment opportunities.
While this position utilizes hybrid modality, prospective applicants must be located either in the Greater Duluth, Minnesota area or
otherwise open to relocation.
Position Overview:
This position will be part of a two-person NRRI IT team that covers both the
Duluth and Coleraine facilities. It will provide support to both the central administrative staff and researchers. Primary responsibilities
are providing technical user support for hardware, software, operating systems, networks, security, and telecommunications. Secondary
responsibilities will be to coordinate hardware purchases, manage software licenses, and assist with the administration of servers,
databases, and applications. The position will be based in Duluth, but occasional travel to Coleraine is required.
Job
Responsibilities:
(70%) Technical User Support
- Provide technical user support for a wide range of hardware and software
related information technology systems and their components, including personal and lab computers; audiovisual equipment; network hardware
and connectivity; operating systems and software; security; and telecommunications. Troubleshoot, diagnose, and resolve issues or elevate
them. - Maintain a parts and peripherals inventory and provide basic services to ensure hardware functionality and
compatibility
(10%) Procurement Coordination
- Coordinate purchase and configuration of employees and lab computers. Research
and advise staff on hardware/software/peripheral purchases.
(10%) IT Support
- Provide varied support to research and
administrative staff, including developing resources for information technology users; coordinate support and training on software use;
manage software licenses; and provide custom solutions for information technology system needs.
(10%) Systems
Support
- Support other information technology needs. Assist in the maintenance of information technology systems software, hardware,
and virtual servers. - Work directly with administrative staff to develop, maintain, improve, and execute processes that support
human resources, accounting, and other administrative needs.
Other duties as
assigned.
Qualifications
Required Qualifications:
- BA/BS plus at least two years of experience or a
combination of related education and work experience to equal at least six years. - Proficiency with both Windows and Mac
OS - Basic windows and linux server administration skills
- Basic SQL programming and database administration
skills - Effective verbal and written communication skills in English.
- Valid US driver’s license with clean driving record.
Preferred Qualifications:
- Proficiency with Linux OS
- Basic Desktop Computer Repair
- Customer Service
Experience - Advanced programming skills with SQL
- Advanced programming skills with an additional language, such as JavaScript,
VBScript, PHP, or Python
About the Department
The Natural Resources Research Institute was established by
the Minnesota legislature in 1983 as an applied science and engineering research organization to inform state citizens and decision-makers
while leveraging the power of the University of Minnesota. NRRI is guided by the forward-looking charter provided by the Legislature to
foster the economic development of Minnesota’s natural resources in an environmentally sound manner to promote private sector employment.
NRRI’s mission is to deliver integrated research solutions that value our resources, environment and economy for a sustainable and
resilient future. We are a mission-driven, project-focused team working to create opportunities for natural resource stewardship.
With industrial-scale facilities in Duluth and Coleraine, MN, NRRI works across five strategic research platforms.
These
platforms address Minnesota’s soil, forest, water and mineral resources:
- Applied Ecology and Resource Management
- Minerals
and Metallurgy - Materials and Bioeconomy
- Data Collection and Delivery
- Commercialization
Services
Pay and Benefits
Pay Range: $60,000-$75,000; depending on
education/qualifications/experience
Time Appointment: 75%-100% Appointment
Position Type:
Faculty and P&A Staff
Please visit the Office of Human
Resources website for more information regarding benefit eligibility.
The University offers a comprehensive benefits package
that includes:
- Competitive wages, paid holidays, and generous time off
- Continuous learning opportunities through professional
training and degree-seeking programs supported by the Regents Tuition Benefit
Program - Low-cost medical, dental, and pharmacy plans
- Healthcare and dependent care flexible spending
accounts - University HSA contributions
- Disability and employer-paid life insurance
- Employee wellbeing
program - Excellent retirement plans with employer contribution
- Public Service Loan Forgiveness
(PSLF) opportunity - Financial counseling services
- Employee Assistance Program with eight sessions of counseling at
no cost
How To Apply
Applications must be submitted online. To be considered for this position, please
click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position.
You are required to attach a cover letter and resume to be considered for this position.
Additional documents may be attached
after application by accessing your “My Job Applications” page and uploading documents in the “My Cover Letters and Attachments” section.
Example language: This position requires that you attach LIST ATTACHMENT TYPES SUCH AS: a sample of
scholarly work, a diversity statement, and a list of references.
This position will remain open until filled.
To request an
accommodation during the application process, please e-mail employ@umn.edu or call (612)
624-8647.
Diversity
The University recognizes and values the importance of diversity and inclusion in
enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and
retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in
its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status,
disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about
diversity at the U: http://diversity.umn.edu
Employment
Requirements
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is
that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.