We are recruiting for one of the largest logistics companies a bilingual customer advisor (fr /eng)

Descriptif du posteYou have a perfect command of the French and English languages?

As a Customer Care Agent, you will have to answer calls with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1)
We are looking for you!!
Do not hesitate to send us your application.
Your mission will consist in :
– Ensure a good management of the various customer transactions
– Embody, promote and enhance the image, products and services of the brand.
– Know, master and communicate the procedures, the specific details of the different product categories, the general sales conditions and the legal obligations
– Comply with the group’s policy and procedures in terms of security and confidentialit

Profil Recherché

– A very good command of French (C1/Advanced) and English (B1) both written and spoken
– A high level of interpersonal communication skills
– Mastery of customer relationship management (CRM) techniques
– Good interpersonal skills
– Ability to demonstrate a high level of empathy and understanding of the interlocutor’s speech and needs
– A customer-oriented attitude (Smile, courtesy, empathy, active listening).

Avantages sociaux et autres

-Permanent contract (CDI) from the first day of the training
-Social security and private health insurance
-transportation in all the shifts
– Language bonus.
– A performance bonus.
– Paid training
– Aid bonus
– Achoura vouchers
– Back to school vouchers
– Social Club

Amplitude horaire

8h-18h

Salaire Net + primes

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