Web Development and Content Support Specialist

Job Summary

Join us at the University of Utah,
where your passion meets innovation. We’re looking for a dynamic, highly motivated, and creative individual to join us and fill the role of
Web Development and Content Support Specialist. As a key player on our team, you’ll leverage a web content management system (WCMS) to craft, manage, and support over 200 visually stunning websites and applications.

Why You’ll Love This
Job: As a driving force behind our digital transformation, your contributions will directly impact and enhance the student experience. By
following UX/UI best practices, you will design and support visually pleasing web pages, while prioritizing machine-readability for SEO and accessibility. Your creativity will extend beyond aesthetics as you collaborate with a cross-functional team to
design, develop, and support innovative web software solutions across the University.

We embrace a flexible hybrid work model,
offering you the freedom to thrive both remotely and in-person. Moreover, we offer exceptional benefits, including medical, dental, and
retirement plans.

If you’re someone with a passion for client satisfaction, a flair for design, and a commitment to being a stellar
team player, come leave your mark on the digital landscape!

Responsibilities
Play a key role in managing the support
queue, analyzing requests, complaints, concerns, and suggestions, ensuring prompt and appropriate follow-through.
Provide top-tier
customer service and website support, ensuring timely completion of requests and providing quick, friendly, and comprehensive responses.

Craft and enhance webpages using the Web Content Management System framework, to elevate the universitys web presence.
Contribute to the
design, development, testing, and support of custom web applications for various University departments within a content management
framework.
Assist in creating comprehensive documentation and self-help training materials, and conduct group training sessions to
empower users.
Serve as a valuable resource for web usability best practices and accessibility compliance, staying informed on the
latest industry standards.
Aid in the development and support of web content management system infrastructure, including templates,
reusable components, and customized solutions.
Flex your technical muscles by researching, identifying, and implementing solutions using
an array of technologies and tools.
Troubleshoot and resolve complex issues spanning multiple systems, demonstrating a keen
understanding of their impact on customer and user experience.
Provide accurate time estimates and project plans. Accurately track and
report time by project.

Minimum Qualifications
Requires a bachelors degree or equivalency (one year of education can be
substituted for two years of related work experience) and 2-4 years of experience. Must have a working knowledge of HTML, JavaScript, and
SQL.

Preferences
Hands-on experience with web content management systems, particularly Modern Campus Omni CMS.

Familiarity with designing within constraints such as web content management systems, IT service management systems and social media
platforms.
Mastery of web technologies such as PHP, MySQL, Apache, Unix flavors, XML, XSL, HTML, CSS, and JavaScript/jQuery.
Strong
knowledge of web standards including HTML5, CSS3, and WCAG 2.0.
Proven experience in developing responsive and highly accessible user
interfaces.
Troubleshooting prowess for HTML/CSS/JavaScript cross-browser bugs and PHP/MySQL issues.
Ability to see a large project
through from analysis through development, testing, QA, and delivery.
Proficiency with technical aspects of the web.
Experience
using Adobe Photoshop and Adobe Illustrator.
Demonstrated communication skills in verbal, written, and visual forms.
Exemplary
customer service skills, coupled with friendly, outgoing, and helpful disposition.
Impeccable attention to detail and superb
organizational skills.
Open to feedback and constructive criticism.

Special Instructions

Requisition Number:
PRN37102B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday-Friday, 8am-5pm
Department: 00417 -
UIT Univ Support Services
Location: Campus
Pay Rate Range: $55,000/yr. – $69,000/yr. DOE
Close Date:

Open Until Filled: Yes

To apply, visit https://utah.peopleadmin.com/postings/156140

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