Bilingual customer advisor (english/french) for a well-known and leading international bank

March 20, 2024

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Job Description


Descriptif du poste

You have a perfect command of the French and English languages?

As a Customer Care Agent, you will have to answer calls with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1)

We are looking for you!!
Do not hesitate to send us your application.

Your mission will consist in :

– Providing first class support and acting as a point of escalation in the resolution of cardholder enquiries.
– Translating Customer enquiries to, and from, English to enable our client to assist customers
– To develop and maintain a full knowledge of client products and services.
– To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff.
– To deal with all correspondence as requested/required.

Profil Recherché

– A very good command of French (C1/Advanced) and English (C1/Advanced), both written and spoken
– A high level of interpersonal communication skills
– Previous experience in Customer Service, preferably in the Financial industry.
– Computer literate: Word-processing, Excel, internet and general systems usage
– Strong interpersonal, communication and customer service skills.
– A customer-oriented attitude (Smile, courtesy, empathy, active listening).

Avantages sociaux et autres

-Permanent contract (CDI) from the first day of the training
-Social security and private health insurance
-transportation in all the shifts
– Language bonus;
– A performance bonus;
– Paid training
– Aid bonus
– Achoura vouchers
– Back to school vouchers
– Social Club

Amplitude horaire

8h00 – 18h00

Salaire Net + primes

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