Client Services Manager – HigherEdJobs

May 30, 2024

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Job Description


Join our team!

What We Offer

At Palm Beach State College, you will discover a place where ideas come to life and the heartbeat of a county begins. By joining us, you will be exposed to professionals from across the U.S. and abroad who are the strivers, reinventors, explorers, and influencers dedicated to developing talent that fills the most needed workforce roles. As the Panthers, we embrace a community of belonging, caring, and connection for our students and employees. We seek creative individuals to help PBSC fulfill its mission of inspiring hope, advancing skills, and transforming lives.

About this role

Responsible for the administration and leadership of the assigned IT Client Support Services Team. Manages second level support and technical assistance for College technology. Measures performance to ensure Service Level Agreements are met. Provides support and technical assistance to clients at a specific campus location. Functions in an on-call capacity in response to hardware, software and systems repair needs during normal business hours or instances where the college is closed.

What a day of a Client Services Manager looks like:

  • Analyzes technical problems with multimedia systems and equipment and performs major repairs.
  • Performs technical set-up for video, audio and multi-image presentations and provides technical support.
  • Presents or assists in presenting College information through radio or television broadcasts. Videos and audiotapes live college events, programs, and live stream events.
  • Establishes conditions calculated to inform and stimulate faculty, administrators, and students in making appropriate and innovative use of educational media.
  • Researches, plans, develops, and promotes multimedia materials, equipment, and hardware systems used in support of educational and administrative programs as they exist or evolve.
  • Designs and documents complex media systems, equipment specifications, and room layouts.
  • Provides support oversight for Windows and Macintosh desktop computers, AV systems, and other endpoint technologies.
  • Plans, administers, and takes physical inventories of equipment or material. Researches and recommends purchase of systems, equipment and/or materials.
  • Coordinates the activities of one or more staff. Assists in scheduling and administrative requirements. This may include student workers, part-time, full-time, temporary, and/or volunteers.
  • Participate in and manage all phases of a project from concept to system implementation and user training. Support, troubleshoot and repair all types of computer-based hardware, software and peripherals including local/ network printers.
  • Performs other job-related duties as assigned.

We’d love to hear from you if you have the following:

Education and Experience:

  • Bachelor’s degree or related experience in lieu of education
  • Four years of related experience, to include supervisory experience

Knowledge of:

  • Microsoft Office Professional or similar applications
  • Basic networking concepts
  • Crestron control systems

Skilled in:                

  • Effective customer service
  • Good verbal and written communication
  • Detail oriented
  • Strong time management
  • Multitasking capabilities

Licenses, Registration, Certifications, or Special Requirements:

  • Valid Florida driver’s license

Preferred, but not a must:

Knowledge of:

  • Knowledge of AV control systems

Ability to:

  • Understand signal flow diagrams, to load program code and troubleshoot system components

Licenses, Registration, Certifications, or Special Requirements:

  • Certified Technology Specialist (CTS)
  • Certified Microsoft Technology Associate (MTA)

Work Environment and Physical Demand:

  • Lift, carry, push, pull, install or remove objects weighing 20 to 49 pounds
  • Reach and grasp objects
  • Stoop, bend, kneel, crouch, or crawl
  • Stand for extended periods of time
  • Use of video display terminal
  • Use of manual dexterity and fine motor skills
  • Communicate information orally and in writing
  • Receive and understand information through oral and written communication
  • Proofread and check documents for accuracy
  • Work with equipment or perform procedures where carelessness may result in injury
  • Operate motor vehicle

This job description is intended to be generic in nature and describe the essential functions of the job.  It is not an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position.

The minimum base pay range for this position starts at $55,208.00 – $60,728.80 annually; however, the offer may vary based on the candidate’s education and experience.

Wait, there is more!

  • Culture: Be part of an inclusive, Panther First environment where every role has a purpose, and employees have a sense of belonging.
  • Education Benefits: Tuition fee waiver at PBSC, tuition reimbursement, degree recognition award, educational leave, and more. Public Service Loan Forgiveness institution.
  • Health and Wellness: Medical, dental, vision, disability, life insurance, parental leave, and more. There is available medical and dental insurance at no cost to the employee.
  • Generous Time Off: Vacation, sick leave, holidays, and spring and winter breaks offering additional paid time off.
  • Panther Perks: Potential remote or hybrid opportunities, wellness programs, and apps related to stress management, nutrition, meditation, and more.
  • Professional Development: Leadership programs, professional learning workshops, LinkedIn Learning, and more.
  • Retirement Investments: State retirement plan options and voluntary 403(b) and 457 plans.

This position is open until filled with an Initial Review Date of 6/10/2024

READY TO APPLY? Here’s your application preparation!

Please review the following information in order to apply for a position at Palm Beach State College:

  • Carefully review the minimum qualifications advertised for the available position as only applicants meeting the minimum requirements will be considered.
  • Background Check/ Drug Screen may be required based on the specific requirements of the position for which the application is being submitted. Employment is contingent upon the passing of a drug test and upon completion of a criminal background investigation.
  • An important goal of the Office of Human Resources is to respond to all applicants once a selection is made. Please take notice of the position closing date advertised. Whenever positions are filled, the Office of Human Resources responds to all applicants who have submitted applications.

Application DeadlineThis position is open until filled

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