Employee Relations Consultant at CISCO

April 2, 2024

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Job Description

Cisco (NASDAQ: CSCO) is the worldwide leader in IT that helps companies seize the opportunities of tomorrow by proving that amazing things can happen when you connect the previously unconnected.
At Cisco customers come first and an integral part of our DNA is creating long-lasting customer partnerships and working with them to identify their needs and provide solutions that support their success.

The concept of solutions being driven to address specific customer challenges has been with Cisco since its inception. Husband and wife Len Bosack and Sandy Lerner, both working for Stanford University, wanted to email each other from their respective offices located in different buildings but were unable to due to technological shortcomings. A technology had to be invented to deal with disparate local area protocols; and as a result of solving their challenge – the multi-protocol router was born.

Since then Cisco has shaped the future of the Internet by creating unprecedented value and opportunity for our customers, employees, investors and ecosystem partners and has become the worldwide leader in networking – transforming how people connect, communicate and collaborate.
We are looking for a high potential, high-energy and transformational Employee Relations professional to join us to be our ER Consultant in the EMEA team, focussed on our Middle East Africa theatre.

You are

Someone with strong levels of empathy, patience, understanding, listening, and openness.
A great teammate whether taking a lead or getting stuck in with doing what needs to be done.
Have the ability to coach and influence People & Communities (PnC) and Business Leaders individually and collectively, and courage to propose solutions others are reluctant to address. You are comfortable acting in the face of resistance in the best interest of the company and our people.
An intuitive, systems-focused thinker with strong analytical, diagnostic, and problem-solving skills.
Find opportunities and don’t wait for permission; you take action and deliver to success.
Someone with proven experience of building trust and positive relationships with leaders and teams.
Able to communicate succinctly with all levels of the organization.
Excited about ER and the opportunities ahead!

What You'll Do

Your responsibilities will include, but won't be limited to:

Providing expert consultancy, support, and advice on ER matters.
Resolving ER issues across the region in collaboration with People & Communities SME’s and Leadership.
Providing timely, skilled support with the least amount of touchpoints.
Partnering with external legal advisors to resolve highly complex ER issues and legal challenges across the region including litigation.You will effectively interpret legal advice and make recommendations, weighing up the risks and implications.
Using mediation, facilitation, influencing, and coaching skills to support managers and employees with early dispute resolution as needed.
Responding effectively to ER queries and ensure all cases are monitored and tracked in the ER case management system.
Providing expert support and advice on ER matters in acquisitions and restructuring.
Contributing and driving global ER projects to support the design and improvement of the ER model.

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