HelpDesk Technician – Seasonal – HigherEdJobs

March 16, 2024

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Job Description




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Job Type: Part time

Job Number: R1005

Location: Lexington, VA
The Washington and Lee IT Help Desk is looking for techinican to assist with IT projects.

Washington and Lee University actively promotes a dynamic and inclusive environment that allows students and employees of multiple backgrounds, cultures, and perspectives to learn, work, and thrive together. Successful candidates will contribute to that environment and exhibit potential for excellence in their areas of expertise.

Essential Duties:

  • Provide first and second level technical support to faculty and student users.
  • Work as a member of a team to diagnose and fix both computer and network problems.
  • Provide one on one user support through both phone and face to face contact. Install and maintain lab and classroom equipment.

Work Schedule:  This is a seasonal position with expected work hours of 35 hours per week from Monday – Friday 8:30 AM – 4:30 PM.

Minimum Pay: $13.00

Minimum Qualifications:

  • Familiarity with office setting, ability to use personal computer, and knowledge of Microsoft Word, Excel and other Microsoft Office products is required.
  • Must be able to understand and follow oral and written directions.
  • Must have good organizational skills and be an effective communicator. 
  • Must be able to multi-task, prioritize, and work independently.
  • Must maintain professional appearance and demeanor.

Application Instructions: Review of applications will begin immediately and continue until the position is filled.  Resume and cover letter are optional. Upload documents to the Resume/CV upload section of the application. You will be asked to provide names and contact information for three professional references.

Application instructions and information about Washington and Lee University can be located at https://www.wlu.edu/employment-opportunities.

Physical Requirements:

  • Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
  • Grasping: Applying pressure to an object with the fingers and palm.
  • Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.

Types of Work:

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Cover letter and resume are optional. If you upload a resume, the application system will try to auto-fill your employment history and you may adjust this in the application questionnaire. You will be asked to provide contact information for professional references in the application questionnaire.

Position Type:

Non-Exempt, Part Time, Seasonal (Fixed Term) (Seasonal)

Equal Employment Opportunity Statement

Washington and Lee is an Equal Opportunity Employer. As such, we are interested in candidates who are committed to high standards of scholarship, performance and professionalism and to the development of a campus climate that supports equality and diversity in our faculty, staff and student body. Job description requirements are representative, but not all?inclusive of the knowledge, skill, and abilities needed to successfully perform this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Statement of Commitment to Diversity

Washington and Lee affirms that diverse perspectives and backgrounds enhance our community. We are committed to the recruitment, enrichment, and retention of students, faculty, and staff who embody many experiences, cultures, points of view, interests, and identities. As engaged citizens in a global and diverse society, we seek to advance a positive learning and working environment for all through open and substantive dialogue.



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