[Hiring] Director, Learning Technology @Big Brothers Big Sisters of America

June 4, 2024

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Job Description

Position Purpose

As a direct report of the Senior Director, Learning and Development (L&D), the Director, Learning Technology (DLT) strategically leads, evaluates, and manages the organization’s learning technologies, ensuring they align with organization goals and enhance learning outcomes. The DLT leads the assessment of current systems and tools, explores new technologies and maintains platform efficiency. Additionally, the Director is responsible for collaborating with the IT team to develop and deliver Salesforce training programs, enhancing proficiency and leveraging the platform’s capabilities to meet organizational objectives.

Location: United States (100% Remote)

Travel: Approximately 20-30%

Essential Duties and Responsibilities

Learning Technology Leadership, Management and Maintenance:

  • Leads the ongoing maintenance, troubleshooting, and user support for the LMS and intranet to ensure they are running smoothly and efficiently.
  • Partners with agencies across the Federation of Big Brothers Big Sisters Agencies and BBBSA, serving as an SME and thought partner in leveraging technology for learning.
  • Ensures the LMS and intranet are updated with the latest features and security measures, maintaining compliance with industry standards and organizational policies.

Change Management and Content Strategy:

  • Serves as primary lead across change management initiatives when implementing new technologies or making significant updates to existing platforms.
  • Develops and manages content strategy for learning platforms, ensuring materials are relevant, engaging, and aligned with the strategic direction of BBBSA.

Strategic Analysis and System Evaluation:

  • Analyzes current learning technologies, including the LMS and intranet, to evaluate their effectiveness and alignment with organizational goals; presents recommendations and leads implementation, if any.
  • Conducts user research to gather feedback on usability, effectiveness, accessibility, and satisfaction with current learning platforms.
  • Explores and evaluates potential new learning technologies or platforms for migration to ensure they meet future learning and collaboration needs.

Development and Training:

  • Works closely with the IT team to develop and deliver comprehensive technology training (primarily Salesforce) programs (including launching and overseeing a peer training program), to enhance employee skills and proficiency.
  • Designs and implements engaging and effective learning experiences, utilizing innovative learning design principles.

Collaboration and Stakeholder Engagement:

  • Work closely with IT, HR, and other departments to ensure the learning technologies are integrated seamlessly with other enterprise systems.
  • Engage with stakeholders across the organization to identify learning needs, gather feedback, and align technology solutions with business objectives.

Data-Driven Decision Making:

  • Utilize data analytics to assess the effectiveness of learning programs and technologies, making informed decisions to enhance learning outcomes.
  • Provide regular reports on system usage, user satisfaction, and learning impact to inform strategic planning and continuous improvement efforts.


  • Demonstrates a commitment to cultural diversity and inclusion that reflects BBBSA’s commitment to JEDI (justice, equity, diversity, and inclusion).
  • Champions internal and external culture of the organization focusing on being a JEDI-focused youth empowerment and equity organization.
  • Provides consistent follow-up regarding assigned projects and after meetings.
  • Manages related and other duties as assigned in support of department and business needs.

Education & Related Work Experience

Education Level: Master’s degree in Education Technology, Information Technology, Computer Science, Educational/Instructional Design, or a related field including certification or experience equivalency

Years of Related Work Experience: Minimum 5-7 years experience in managing and preferably rolling out new LMS and intranet platforms, ideally in a mid to large-sized organization.

Skills and Knowledge: 

  • Leadership: Ability to establish a clear vision across learning technologies, strong decision-making skills, excellent communication, problem-solving ability, human centricity, adaptability, and a commitment to integrity and ethical leadership. 
  • Business Acumen: Strong skills with strategic thinking, financial literacy, market understanding, decision-making, and the ability to drive organizational success. 
  • Expertise in Learning Technologies: Deep understanding of learning management systems (LMS), intranet platforms, and other educational technologies, including their deployment, maintenance, and integration. Proficiency in troubleshooting and resolving issues with learning technologies, ensuring minimal downtime and user impact. 
  • Salesforce Proficiency: Knowledge of Salesforce, with the ability to develop and deliver effective Salesforce Training. At minimum, knowledge of effective methods for delivering technology training. 
  • Learning and Development Expertise: Proficiency in Learning Sciences, Instructional Design, Capability Mapping, and Modern Learning Tools and Methodologies. 
  • Performance-Driven Approach: Skill in diagnosing and solving complex performance challenges, creating business cases, conducting ROI analysis, and delivering measurable results through learning initiatives. 
  • Learner/User Research & Analysis: Skills in conducting user research, gathering feedback, and analyzing data to assess the effectiveness and user satisfaction of learning platforms. 
  • Learning Journey and Instructional Design: Knowledge of instructional design principles and learning theories to create engaging and effective learning experiences. Skill in designing and curating learner-centric learning journeys that prioritize skill development. 
  • Problem-Solving Proficiency: Expertise in Systems Thinking, Root Cause Analysis, and Problem-Solving Methodologies for addressing complex issues. 
  • Project Management: Effective organization and management of multiple projects within dynamic environments. 
  • Data Analysis and Assessment Knowledge: Competence in data analysis, learning analytics, and educational assessment principles for informed decision-making and accurate assessment of learning outcomes. 
  • Content Strategy: Ability to manage and strategize content development for learning platforms, ensuring relevance, engagement, and alignment with learning objectives. Innovative Thinking: Aptitude for staying abreast of the latest trends in learning technologies and the ability to apply innovative solutions to enhance learning and development initiatives.

JEDI Commitment

At Big Brothers Big Sisters of America, justice, equity, diversity, and inclusion (JEDI) is an integral part of our values and mission. We recognize, affirm, and celebrate the diverse backgrounds, lives, and experiences of all of our stakeholders, including youth, families, donors, volunteers, and staff. We ensure the opportunity for all voices and perspectives to be heard and honored. In the workplace, we foster an environment where all people can be their best selves. We affirm that every person [regardless of ability, age, cultural background, ethnicity, faith, gender, gender identity, gender expression, ideology, income, national origin, race or sexual orientation, marital or veteran status] has the opportunity to reach their full potential. We strive to realize the full potential that is within all of us by ensuring that all voices and perspectives are heard and honored.

Equal Employment Opportunity

BBBSA provides equal employment opportunities to all qualified individuals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally-protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances.

Americans with Disabilities Act

Employee must be able to perform all essential job functions, with or without reasonable accommodation.

Job Responsibilities

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. BBBSA may change the specific job duties with or without prior notice based on the needs of the organization.

Big Brothers Big Sisters of America is directly recruiting and hiring for this position. We are not engaging any staffing/recruitment firms or agencies for this position. If any candidate profile/resume/identifying information is sent to Big Brothers Big Sisters of America and/or Big Brothers Big Sisters agencies we will not pay any referral or firm fees in relation to this information.

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