[Hiring] Manager, Deal Desk @Restaurant365

April 10, 2024

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Job Description

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” … and we want that for you too!

The Deal Desk Manager plays a vital role in helping R365 continue to scale the business. The Manager will streamline quote-to-cash processes in collaboration across departments and lead a team of Deal Desk professionals to ensure we are constructing the best deals within parameters of SaaS accounting principles and internal booking guidelines.   

How you’ll add value:

  • Build, lead, and develop the Deal Desk team, processes, and governance as a partner with Sales and other stakeholders. 
  • Review and optimize quote-to-cash processes and governance and continuously evolve it. 
  • Advise the Head of Deal Strategy and Operations on all deal-related activities, including alternative contract options and value propositioning to help close deals. 
  • Document and own the quote management and ensuring compliance with published sales and business approval policies, as well as legal and revenue recognition policies. 
  • Ensure clarification and enforcement of trading guidelines and business processes along with the enablement team. 
  • Develop and drive initiatives to improve productivity, streamline company deal policies, and simplify processes. 
  • Be the point of escalation for complex quotes and deals. 
  • Work with the Sales Enablement Team on relevant training to new and existing Sales team members on processes and best practices that lead to successful deal closures. 
  • Collaborate with Accounting on billing issues resolution.  
  • Identify, plan, and execute on opportunities for automations and improvements.  
  • Project manage or assist with projects as needed. 
  • Other duties as assigned. 
  • What you’ll need to be successful in this role:

  • Minimum 3 – 4 years Deal Desk or Sales Operations experience in B2B SaaS sales.  
  • Proven success building, leading, and managing a SaaS/B2B Deal Desk or Sales Operations team. 
  • Excellent understanding of end of month and end of quarter closing procedures, software revenue recognition, and order process principles.  
  • Excellent understanding of Salesforce and CPQ. 
  • Understanding of ERP software and interaction with Salesforce. 
  • Strong experience in contracting and negotiations.  
  • Track record for keeping up with deliverables and deadlines. 
  • Clear business acumen to drive revenue. 
  • Ability to multitask and prioritize at times of high-volume during end of month and quarter. 
  • Strong interpersonal, leadership, and communication skills with the ability to relate deal desk solutions to business terminology and goals effectively and concisely to executives, team members and others. 
  • Ability to understand and adapt to continuously changing environment with complex challenges. 

  • Excellent understanding of revenue recognition principles. 
  • Experience working in both startups and public companies with high growth. 
  • Experience in Direct and Channel sales models.  
  • Knowledge of Sage Intacct and mapping the data to Salesforce.  
  • Understanding of usage billing. 
  • Salesforce Admin Certification. 
  • R365 Team Member Benefits & Compensation

  • This position has a salary range of $95K-$135K. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
  • Comprehensive medical benefits, 100% paid for employee
  • 401k + matching
  • Equity Option Grant
  • Unlimited PTO + Company holidays
  • Wellness initiatives
  • #BI-Remote

    R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.

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