[Hiring] Sr. Manager, Collection Analytics @Oportun Inc
Job Description
Oportun (Nasdaq: OPRT) is a digital banking platform that puts its 2.2 million members’ financial goals within reach. With intelligent borrowing and savings, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $17.8 billion in responsible and affordable credit, saved its members more than $2.3 billion in interest and fees, and helped our members save an average of more than $1,800 annually. For more information, visit Oportun.com.
WORKING AT OPORTUN
Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization’s performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.
As a Sr. Manager of Collections Analytics, you will work on analytics, strategy and new capability build for Collections operations and contact centers. You will partner closely with cross functional teams to transform Oportun’s customer engagement capabilities leveraging technology, automation, and analytics. You will help improve customer engagement and resolution rates across multiple channels by leveraging models and analytics to determine optimal servicing strategies across numerous channels (call, two-way SMS, chat) and products (loans & credit cards). This is a highly visible role that will help ensure Oportun continues to meet its credit loss and servicing cost targets, while delivering an excellent customer experience. This is a leadership role; you will work with a team of highly skilled analysts and also help to recruit talent to grow the team over time.
We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.
California applicants can find a copy of Oportun’s CCPA Notice here: https://oportun.com/privacy/california-privacy-notice/.
We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).