IT Specialist – HigherEdJobs

June 28, 2024

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Job Description

IT Specialist

Job Summary

Join the Systems and Technology (SYSTECH)
team that supports IT infrastructure and customers on the campus of the University of Utah. SYSTECH prides itself
on providing state-of-the-art support, creating innovative solutions, and fostering growth for each employee.

As an IT Specialist
with SYSTECH, you are eligible for a development budget to advance your skillset and career path. We believe in
creating space on the team to rethink processes and create new solutions to old problems. Other generous benefits offered by the university
include: medical coverage, dental plan, additional 14.2% of salary retirement contribution, paid vacation and sick leave, paid holiday
closures, and tuition assistance. See details at

The IT Specialist reports to the IT Project Manager and is part of the SYSTECH ops team. Scope of work
includes supporting, developing, and maintaining IT technologies for academic stakeholders. The individual in this position works closely
with other members of the team to provide technology support for stakeholders via ticketing system and zoom room style help desk. This
position leads help desk support for end user support. The position also takes ownership in developing resolutions and new solutions for OS
management systems

Lead help desk style support via Zoom, while ensuring stakeholders reach successful
outcomesDeliver advanced desktop support for Mac, Windows, and mobile clientsPrepare computer equipment via management systems
(JAMF/SCCM)Develop Jamf and SCCM environmentsProvide technical support for end users and stakeholdersCollaborate with technical groups to
gain knowledge and find best solutionsCreate processes, documentation, and training materialMonitor and troubleshoot general classroom and
AV technologyDeploy IT equipment to stakeholders and users in supported locationsProcess and document IT asset InventoryTake ownership of
issues and processes and see through to successful outcomesOther projects as assigned

Work Environment and Level of
Frequency typically required
Nearly Continuously: Office environment.Physical Requirements and Level of Frequency that may
be required
Nearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing),
walking.Seldom: Bending, reaching overhead.

Minimum Qualifications
Requires a bachelors degree or equivalency or
equivalency (one year of education can be substituted for two years of related work experience) and 0-2 years of experience in the field or
in a related area. Has knowledge of commonly-used concepts, practices, and procedures within areas of

Strong IT Help Desk support and experienceApple MDM or Jamf experience SCCM or Windows Management
experienceAdvanced IT troubleshooting skills with in-depth knowledge of diagnosing OS and IT issuesPreference is given for a bachelors
degree in a related field or equivalency.Strong organizational and project management skillsStrong interpersonal communication and
documentation skillsExperience with Active DirectoryA+, Security+, Project+ or other industry recognized technical certificates are highly
desiredPrevious Service Desk or Help Desktop experience is preferredWindows 10/11 and Mac OS desktop support experience is

Special Instructions

Requisition Number: PRN39004B
Full Time or Part Time? Full
Work Schedule Summary: Monday through Friday 8-5pm (Some nights and weekends)
Department: 00195 – College of
Location: Campus
Pay Rate Range: $50k-$60k DOE
Close Date:
Open Until Filled:

To apply, visit

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