Key Accounts Manager (Nigeria) at Paystack April, 2024

April 4, 2024

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Job Description

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What You’ll Be Doing

  • build long-term relationships with your contacts at mid-market and enterprise companies and help them understand how to best leverage Paystack’s powerful product suite to meet their business objectives
  • develop account plans for winning and expanding business within your portfolio of accounts
  • upsell Paystack’s suite of products to your portfolio of accounts
  • analyse internal and external datasets to gain insights for various uses
  • research various sectors to better understand the competitive landscape of those industries, as well as both the threats and opportunities available to your portfolio companies
  • solve tricky tier 2 support issues escalated by businesses in your portfolio
  • represent Paystack at industry events, fairs, webinars, and demos
  • serve on one or more Product teams, using your insights from the field to inform product prioritization and product development

What it takes to succeed at this role

  • have a sophisticated commercial sense and are able to quickly understand the underlying drivers and strategy of our customers’ businesses
  • have an aptitude for identifying upsell opportunities, and closing them
  • are a strong communicator: you can write and speak clearly and compellingly, and understand how to explain complex issues to different audiences
  • have experience in a client-facing role, preferably at a technology company, with a track record of top performance
  • have a strong sense of ownership: you can be relied on to solve problems end to end, while managing all stakeholders involved, and proactively providing timely feedback.
  • embody the principle of servant leadership: you have genuine empathy for business owners, and you’re happy to go the extra mile to help them succeed
  • are able to analyse large amounts of data, identify useful patterns, and make recommendations based on your observations
  • are perceptive and a fast learner: you’re able to quickly understand the technology that powers Paystack and able to leverage your understanding to help customers achieve their goals. A Key Accounts Manger understands the Paystack product better than anyone else at the company.

While this is NOT strictly required, it would be a plus if you:

  • have previously worked at fast-growing internet startups
  • have experience working with payments systems in Africa
  • are comfortable with analysing large amounts of data


  • Competitive salary
  • Full medical coverage
  • MacBook Pro
  • Monthly internet budget to work from home
  • Smart, kind colleagues who’re invested in your growth

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