Remote Demand Generation Lead Job at Assembled

April 10, 2024

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Job Description

Customer service teams deserve better.

We are a fast-thinking, fast-moving, empathy-driven team inspired by one main goal: to create intelligent systems in service of people helping people. We’ve started on this path by addressing the very real, very underserved needs of customer support teams.

Our story begins with a love of math.

Yep. We get a thrill out of helping others solve math problems to unlock human potential. In fact, we believe that the worst customer experiences are usually a result of imbalanced variables, which means not having the right people at the right place at the right time. The best part about this: it’s solvable. And we really love when that happens (BTW, we’re into other things aside from math.)

We’re backed by the best

We’re also lucky to have some amazing individual investors, including Jay Simons (former Atlassian), Jack Altman (CEO, Lattice), Des Traynor (Founder, Intercom), and Alison Pickens (former Gainsight).

Challenges we face today

They make things harder, but they also motivate us to keep going.

Support & Tech = ? Despite its rising importance, customer support tends to be in the shadow of buzzier, trendy technology, but it also means that we get to build a place where only the truly passionate people self-select into.

We see what others can’t. Seeing the opportunity that others don’t can be daunting. We saw this firsthand at Stripe, and took the lesson with us: hard, non-obvious problems are the most rewarding to solve.

Not just selling software. We’re also in the business of showing our customers what superior support looks like. This means we need to give just as much thought to ‘support R&D’ as we do our product roadmap.

Your job matters

Today’s support team carries a massive burden. They are responsible for protecting their company’s brand in every single customer interaction, but lack the resources to do this quickly or at scale. They’re asked to do more with less — less budget, fewer people, and old-school solutions.

The momentum we’ve seen to date tells us just how much support teams need better tooling, but we’ve only just started down the path. We still have many miles to travel relative to the total opportunity, which means every person who joins Assembled has massive influence in our journey to transform customer support.

What we believe in

Or, better stated — here’s how we behave as a team. Our values are inspired by the best support teams, who in turn power the best customer experiences.

  • Act like a support agent. It’s a mentality and an operating principle. It means meeting every challenge with rigor, empathy, and efficiency. Doing it because you care. Listening first, solutioning next.

  • Get on the plane. We are biased towards action, and don’t wait to pitch in, help out, or to go the extra mile, every time. Sometimes, you just need to get on the plane — literally and figuratively.

  • Make feedback a gift. The beauty of Assembled is rooted in the interplay of two traits — our diversity of perspectives and backgrounds and our willingness to give and receive feedback.

How do I know if I’m a good fit for Assembled?

There’s no one kind of person who joins Assembled. In fact, that’s what makes us special — we encourage different perspectives, love untraditional paths, and seek out folks who are “spiky” in something, whether soft skills or technical acumen or anything in between. For us, it’s not just about being good at your job; it’s about bringing something special to the table.

There’s also what binds us together. It’s all about channeling the support agent in everything we do — finding answers to tricky questions, bringing positivity to tough situations, lending a hand it’s needed, and listening before acting. Underlying all of this is empathy, for each other and for our customers.

We’re building a championship team.

We’re an eclectic mix of ambitious, curious, entrepreneurial, and humble. It’s what makes us unique as individuals, and successful as a collective. Above us, we’re united by an authentic desire to tackle the worthy problems that no one else sees. Come join us on the ride of a lifetime!

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