Student Computing Services Supervisor – HigherEdJobs

June 4, 2024

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Job Description

If you are a current Barnard College employee, please use the internal career site to apply for this position.


Student Computing Services Supervisor

Job Summary:


Reporting to
the Senior Associate Director of Student Computing Services, the BCIT Student Computing Services Supervisor serves as the supervisor for the
Student Computing Services front desk operations and student employees (ACEs). Primary functions include supervising student employees,
managing the incoming front desk operations for student support, assisting with logistics for the student training sessions, ordering of lab
supplies and assisting with student outreach. Additionally, works with the IT Support Supervisor to resolve delegated incidents/assignments assigned to the ACEs. May also be assigned other events, projects and tasks as directed by the Senior
Associate Director of Student Computing Services.

Job Description:

  • Supervision of ACE Student

  • Reviewing the Student Computing voicemail and incident

  • Provides user support for walkins, phone and email/self service for students, faculty and

  • Performs password resets, check student account status, and fields questions from student

  • Monitoring of labs and printing for reported issues in on campus computer labs during the evening

  • Provides supplementary support for IT Support Coordinator in evening

  • Continuous Communication with IT Support Coordinator 

  • Monitors Student ACE
    Schedules & coverage requests 

  • Assists AD of Student Support Services with event support &

  • Escalation point for student support issues

Skills, Qualifications &

Knowledge, Skills & Abilities:

  • Ability to complete assigned tasks with precision and

  • Ability to interact positively and appropriately with a wide variety of

  • Excellent verbal and written communication skills.


  • Ability to lift, carry, push and pull a variety of equipment and materials weighing as much as 25 lbs
    as needed.

  • Ability to bend, stretch, and crouch for prolonged periods


  • College degree with minimum 1 year of experience in customer service and/or supervisor

  • Some desktop computer setup/support and training preferred

  • Familiarity with
    Windows and macOS

  • Familiarity with the common user software environment (e.g., GMail, Microsoft Office, web
    browsers, email applications, etc.)

  • Experience with leadership roles and/or have been able to demonstrate the
    ability to lead and supervise others

  • Must have technical and organizational maturity to determine when to
    contact full-time staff in case of serious system outages.

Approximately 20 hours per week

$25/hr – $25/hr

The salary of the finalist selected for this role will be set based on a variety of factors, including
but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range
represents the College’s good faith and reasonable estimate of the range of possible compensation at the time of posting.


Barnard College

Time Type:

Part time

Barnard is an equal opportunity employer and encourages applications from women and from individuals of diverse racial, ethnic, and cultural backgrounds.

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