Student Computing Services Supervisor – HigherEdJobs

If you are a current Barnard College employee, please use the internal career site to apply for this position.

Job:

Student Computing Services Supervisor

Job Summary:

*STRONG INTERNAL CANDIDATE IDENTIFIED*

Reporting to
the Senior Associate Director of Student Computing Services, the BCIT Student Computing Services Supervisor serves as the supervisor for the
Student Computing Services front desk operations and student employees (ACEs). Primary functions include supervising student employees,
managing the incoming front desk operations for student support, assisting with logistics for the student training sessions, ordering of lab
supplies and assisting with student outreach. Additionally, works with the IT Support Supervisor to resolve delegated incidents/assignments assigned to the ACEs. May also be assigned other events, projects and tasks as directed by the Senior
Associate Director of Student Computing Services.

Job Description:

• Supervision of ACE Student
  Employees 

• Reviewing the Student Computing voicemail and incident
  management

• Provides user support for walkins, phone and email/self service for students, faculty and
  staff 

• Performs password resets, check student account status, and fields questions from student
  employees

• Monitoring of labs and printing for reported issues in on campus computer labs during the evening
  hours.

• Provides supplementary support for IT Support Coordinator in evening
  hours

• Continuous Communication with IT Support Coordinator 

• Monitors Student ACE
  Schedules & coverage requests 

• Assists AD of Student Support Services with event support &
  coordination

• Escalation point for student support issues

Skills, Qualifications &
Requirements:

Knowledge, Skills & Abilities:

• Ability to complete assigned tasks with precision and
  accuracy. 

• Ability to interact positively and appropriately with a wide variety of
  users.

• Excellent verbal and written communication skills.

Physical
Requirements:

• Ability to lift, carry, push and pull a variety of equipment and materials weighing as much as 25 lbs
  as needed.

• Ability to bend, stretch, and crouch for prolonged periods

Qualifications:

• College degree with minimum 1 year of experience in customer service and/or supervisor
  role 

• Some desktop computer setup/support and training preferred

• Familiarity with
  Windows and macOS

• Familiarity with the common user software environment (e.g., GMail, Microsoft Office, web
  browsers, email applications, etc.)

• Experience with leadership roles and/or have been able to demonstrate the
  ability to lead and supervise others

• Must have technical and organizational maturity to determine when to
  contact full-time staff in case of serious system outages.

Approximately 20 hours per week

Salary
Range: $25/hr – $25/hr

The salary of the finalist selected for this role will be set based on a variety of factors, including
but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range
represents the College’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Company:

Barnard College

Time Type:

Part time